Itzi Ruiz Email & Phone Number

Mexico

Dublin City, County Dublin, Ireland

• Led diverse projects for major clients including SSE, Flogas, Three, and Samsung Ireland, contributing to an annual revenue exceeding €20 million.• Managed a range of over 1K SKUs, ensuring accurate product information, pricing, banners, integrations, and customisable design, and site updates.• Administered client’s portals remotely, delivering weekly and monthly reports for billing and statics to the Marketing client team and management.• Coordinated and managed new developments… Show more • Led diverse projects for major clients including SSE, Flogas, Three, and Samsung Ireland, contributing to an annual revenue exceeding €20 million.• Managed a range of over 1K SKUs, ensuring accurate product information, pricing, banners, integrations, and customisable design, and site updates.• Administered client’s portals remotely, delivering weekly and monthly reports for billing and statics to the Marketing client team and management.• Coordinated and managed new developments on client’s websites with a remote team of over 10 developers through Jira system, ensuring client’s expectations were met.• Conducted weekly virtual meetings with developers and clients to monitor and report progress, identify emerging needs, and strengthen B2B relationships.• Coordinated and supported 3 major online flagship launches for Samsung e-store succesfully, with multiple internal and external partners involved, overseen full site design and refit, resulting in quarterly campaigns generating over €3 million.Clients: + Samsung Ireland+ SSE+ Flogas+Three Show less

Dublin, County Dublin, Ireland

• Managed high volume of inbound calls and emails handling inquiries related to sales, product information and customer queries.• Responded promptly to and resolved customers issues within established timeframes, successfully securing new contracts from potential customers.• Identified and addressed customer needs and meticulously managed crucial data through the CRM system for our clients.• Prioritised and managed time to accomplish daily tasks, meeting targets, deadlines and… Show more • Managed high volume of inbound calls and emails handling inquiries related to sales, product information and customer queries.• Responded promptly to and resolved customers issues within established timeframes, successfully securing new contracts from potential customers.• Identified and addressed customer needs and meticulously managed crucial data through the CRM system for our clients.• Prioritised and managed time to accomplish daily tasks, meeting targets, deadlines and client needs. Consistently reached and exceeded daily/monthly targets up to 30%.Clients:+Energia+Nissan Show less

Dublin, County Dublin, Ireland

• Oversaw and managed the coffee shop section, ensuring high standards in quality control, staff performance, stock management, supplier relationships, and customer service.• Managed and supervised the performance of a team of over 6 members, focusing on service, product quality, and daily tasks.•Developed a customised inventory control form with the aim of improving the workflow in stock control and facilitating efficient order creation with over 10 regular suppliers, resulting in… Show more • Oversaw and managed the coffee shop section, ensuring high standards in quality control, staff performance, stock management, supplier relationships, and customer service.• Managed and supervised the performance of a team of over 6 members, focusing on service, product quality, and daily tasks.•Developed a customised inventory control form with the aim of improving the workflow in stock control and facilitating efficient order creation with over 10 regular suppliers, resulting in saving up to 30% of the resources and increasing revenue to the company.•Delivered weekly sales report to upper-management for record-keeping and informed decision-making. Show less

Dublin, County Dublin, Ireland

• Conducted rigorous academic research to establish decision-making criteria for the deployment of a floating offshore wind farm, collaborating with public-private partnerships. • Facilitated weekly meetings with the client and colleagues to provide updates, address queries, and identify evolving company needs.• Executed interviews with industry experts, field visit, and assessed various technologies in the market, establishing a robust foundation for project feasibility. Delivered a… Show more • Conducted rigorous academic research to establish decision-making criteria for the deployment of a floating offshore wind farm, collaborating with public-private partnerships. • Facilitated weekly meetings with the client and colleagues to provide updates, address queries, and identify evolving company needs.• Executed interviews with industry experts, field visit, and assessed various technologies in the market, establishing a robust foundation for project feasibility. Delivered a tailored research report covering materials, technologies and logistics, for medium-long term implementation in Ireland.Client:+ Electricity Supply Board (ESB) Show less

Dublin, County Dublin, Ireland

• Consistently outperformed daily sales targets, regularly exceeding double the weekly/monthly objectives as one of the best sales advisors at Ireland’s largest MD store.• Delivered personalised assistance in a dynamic, target-oriented sales environment, fostering trust and loyalty among our regular customer base.• Proactively engaged customers, addressing inquiries while identifying and capitalising on opportunities to drive revenue, secure bonus commission and strengthen customer… Show more • Consistently outperformed daily sales targets, regularly exceeding double the weekly/monthly objectives as one of the best sales advisors at Ireland’s largest MD store.• Delivered personalised assistance in a dynamic, target-oriented sales environment, fostering trust and loyalty among our regular customer base.• Proactively engaged customers, addressing inquiries while identifying and capitalising on opportunities to drive revenue, secure bonus commission and strengthen customer relationships. Show less

Mexico

• Established and operated a successful sewing business, overseeing the entire process from design to manufacturing garments.• Managed critical aspects, including deadlines, supplier, budgets estimation, human resources, and customer service, ensuring seamless business operation.• Identified and executed strategies for cultivating B2C relationships, conducting personalised sessions and active listening. Achieved a revenue increase up to 30% and successfully acquired new customers.

Master'S Degree, Technology And Innovation Management

English Language And Literature/Letters

Course, Visual Merchandising

The course was about how interior retail spaces can be arranged in ways that attract customers, maximise their engagement with products.

Bachelor'S Degree, Fashion Design And Marketing