• Conducted cost-benefit analysis for external partnership contracts, including Seattle Kraken, Seahawks, and Sounders, adjusted contract terms to align with budget goals and achieved an 8% increase in revenue.• Led the tele-neurology project for remote doctor appointments from 0 to 1, designed and implemented end -to-end workflow processes and payment systems, identified business strategies to enhance service efficiency.• Developed and managed the annual budget for clinical services, overseeing financial allocations and schedule planning for 100+ faculty members and optimized faculty service capacity

• Coordinated the India WhatsApp Chatbot project with the local team, designed service functions based on customer feedback, and increased customer satisfaction by 10%.• Managed the Customer Self-Repair (CSR) project, led cross-functional meetings, selected four pilot countries by analyzing cost savings and spare parts usage data using SQL, and improved service cost savings by 24%. • Led the internal e-Lean Service System optimization project team of 2 software engineers and 7 colleagues; conducted user research to improve user satisfaction and process efficiency by 20% for 500+ users.• Conducted service KPI analysis for 6 Asia-Pacific countries using Tableau for monthly business review, leading to the optimization of service metrics for low-performance countries.• Provided data-driven business insights to refine pricing models for consumer and gaming laptops, resulting in a 4.7% reduction in total service cost.• Managed a cross-functional customer service identification (CSID) system to monitor the service policies, warranty statuses, and service costs across 60+ countries.

• Leveraged Excel functions to streamline the preparation of corporate tax reports for 6 publicly listed companies, resulting in a 30% improvement in work efficiency.• Cooperated with 3 senior associates to conduct financial reporting and analysis, extract business insights, and translate data into actionable recommendations for clients.