Iyer Gopal Krishnan Email & Phone Number

Ghaziabad, Up, In

Ncr - National Capital Region, India

IUBA-INDIA (India & Asia Pacific)@ Business / Projects -Planing Solutions.@ Systems & Engineering Solutions.@ Recruitment & Training Solutions.@ Safety & Quality Management Solutions.@ Promoters / Service Providers Solutions.IUBA-INDIA (India & Asia Pacific) Our Prime Area –Consulting, Agriculture & Opportunity, Energy Sources Engineering,Solar Power, IT(Information Technology), Electrical, Electronics (CNC/SMT) and Telecommunications Sectors. Our Verticals is Business & Project Planning solutions, Project Engineering and Project Management Solutions and Consulting, Investigations and Intelligence Bureau Management Reporting, Internet & IT-enabled Services, Recruitment & Training Solutions, Software & Web development Solutions, Promoters & Service Provider Solutions, Installation, Field Maintenance and C&F Support Services.

Singapore

$ Expertise in formulating the Profit center setup in Marine Port Terminal Operations, full range of Port contract with Jurong Port/ PSA and Providing all type of Port related services to all Shipping Company,agency, Ships & Crews Management and Handling Equipment services with all activities of the key to a vessel’s safe and smooth day-to-day activities, full licence holder of Port Operations with Port On Line IT/Portal, Maintained all activities of Monitoring client Ship & Vessels Port berth allotment, Discharging and Loading activities up to vessel leaving Port clearance, all type of Stevedoring activities, Shipment Handling from Ships/Barges/Vessel/Tugs, outsourcing activities up to Shipyards, stuffing/un-stuffing containers operations with Lifting Gears and Port operational Equipment Support services, day to day Supply Chain Sourcing plans / strategies and vendor identification/ Transportation / development with focus on all port business strengthening effectiveness. $ Adept in Fleet managing Operational activities of Vehicles/equipments scheduling and assigning work orders with operators, Maintained readily availability of buffer stock with repair/service providers. Coordinating fleet management scheduling and assigning work contract & Product planning, performance measures with regular supervises fleet personnel operational activities with daily check list, feedbacks, direction and guidance with time to time implementing personal actions. Also maintained Lifting Gears and Tools demand planning, forecasting, demand fulfillment and related inventory management, including maintenance of Equipments Calibration Certificates and Setup and maintained widely available a library of installation, commissioning, operations and maintenance documentations. Hands on experience in all type of Mechanical, Electric & Electronics-Handling Equipments & Test and Measuring Tools with Lifting Gears, such as heavy lift KALMAR, Container Handler, Forklift (2Ton to 16Ton) Etc.

New Delhi

Reporting To:- Directors, CEO & Project Delivery Service Head.Job Profile:- Qualified ITIL-V3, IT-Service Management/ Service Transition / Service Lifecycle &Capability Stream. #Handled the formal governance of the contract and changes to the contract documentation according to assessing and managing the performance of the service provider to ensure value for money. Prime responsibility to ensures that the service is being delivered as agreed, required level of performance and qualit. Development and testing of the software solution, definition and scope of SLAs for ongoing operation and final handover of operational system to client.#Overall Airport It Project Focal Point for It Packages reporting requested by client or internal; as required co-ordinate with IT Package LOB/Head/Owners for overall update to CEO and Project Directors. Current scope of report includes: SLA KPI Metrics Analysis and/ or other Adhoc reporting as requested by the CEO & Functional Manager.

New Delhi Area, India

[RT-India’s leading IT & Telecommunication -Technical Support Company with 260 locations, 4000-Employees and 95 more Projects for end-to-end clients to their customers support company. “http://www.rteservices.com”] Duration:- Feb-2008 to Jul-2009 Designation:- Dy. General Manager- Materials and W&D.Reporting To:- Vice Precedent and Managing Directors.Job Profile:-  Fully accountable Team Leader of National Level SLA for Warehousing, Distribution and Customers delivery supports with track records of 95% monthly call closures transaction feed back from all regions. Handled major 85 more IT/Telecomm projects managed end-to-end warranty services, repair and refurbishment which meet strenuous service level committed by the clients to their customers. With necessary Monthly analysis of reports generated from various centres and plan further course of action for timely closure of calls. As per agreed SLA Metrics with Clients, Manage the complete cycle of importing the swap stock and distributes the same across all the covered locations and ships back the defectives to the principle client.  RMA services include pick-up services from customer or receipt of defective products sent by the customer to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or OEM.  Regular Weekly / Monthly Performance Review meeting with Projects Managers and Clients reconciliation of pending issues, Statement of Work, negotiate contract terms, rates, plans, delivery schedules, resources, and required responsibilities, ensuring service and inventory & reorder levels are maintained at all locations, Month wise Status on Cost Reduction initiatives, Status on quality audits and corrective actions, Productivity for direct indirect manpower, Financials Targets Vs Achievements & Planning, Pending A/R and A/P, MRM-High Lights & Low lights.

[Spice Limited was originally incorporated as Modi Olivetti Limited, Joint Venture between Ing. C. Olivetti & C., S.p.A. of Italy, and Modi Industries Limited to engage primarily in the manufacture of computer systems, trading and packaging of IT/Telecommunication products in India]Duration:- Jan-2006 to Jan-2008 (2years) Designation:- Sr. Manager – Materials & Planning Reporting To:- Directors & CEOJob Profile:-  Complete control and analysis of National level Materials Management and Inventory of the entire organization. Additionally complete control for Materials Planning for Factory / production and All Repair Centers and ASC requirements, National Level ASC-more than 147-locations. Responsible for the development of short and long-term production plans and forecasts that supports the execution of overall business plans.  Analyze various processes / applications, recommends and modifications of Factory Engineering Equipments and TRC Test Equipments calibrations to enhance operational efficiency. Introduced effective Inventory Management Systems in the entire organization, leading to substantial 20 Million cost savings methods utilized for reducing Nan-Moving inventory materials.  Analysed various process for Vendors rating/Evaluation with Technology, Quality, price, Delivery time and After Sales Service factors are considered with EOQ, ABC and Three Tier Analysis method for facilitating the decisions making purchase process. Manages raw, GIP, finished goods inventory stored at Project Site and Factory manufacturing facilities, Muenster warehouse and domestic/international consignment locations.  Leadership role in customer problem resolution and the active pursuit of solutions, which contribute to improved customer/supplier relationships.

Reporting To:- Directors, Project Director, Poject Delivery Service Head with Manager Finance. Key Project Handled:-Steered the Telecommunication Projects scheduling/planning of customer orders at Project Site and Factory / Manufacturing facilities focusing on optimizing production processes for internal efficiencies while meeting customer requirements.(including re-export & return of repair center parts).*Merit of having Indian clients and Projects handled with VSNL, /BSNL (HFCL) / TTSL(TATA)/ RELIANCE, POWER GRID CORP & BHEL, BEL also with some of Large size Logistics service provider APL, DHL, DRS, GATI, FEDEX, UPS..Etc., *Managed complete control and Analysis of Materials Inventory of entire organization with Annual Price Contract, Idle time & Lead time Analysis, Obsolete & Aging Analysis, Invoicing & Dispatching, Transportation & Price Negations, and Payment of Transporters & Negotiation of Payment terms & Conditions, Insurance & Claim settlement, Bar code-Codifications, Material Flow, storage and Quality management.reduction initiatives, and support project metrics.

Reporting To:- GM-Finance and Manager-Materials.Job Profile:-Handled the supply chain management function across the country; Additionally handled warehousing & distribution functions in Delhi Branch Operations.Developed and introduced Bar Coding Systems for all functions including production, sales and service functions.Recipient of Certificate for achieving a two fold increase in the business volumes in the; Served as team leader for returns/credit team, introduced new A/R collection process to recovered 100% fast collections achieved every month.Liaison with Government Tax/Excise department & maintained all related records. And preparations and filing of returns. Identify root causes of merchandise return issues and provide recommendation for process improvement to all key functional areas. Provide support and guidance to the Business Teams where necessary.

M/s Sterling Group of Companies, North Region-New Delhi.[Sterling Computer engaged in the Computers business with software development, consultancy, Hardware supplies and Installation systems support, structured cabling, networking, software contractual services etc.,Duration:- Nov-1991 to May-1997. (5.5 Years) Designation:- As a Branch In-Charge (North Region) Sales & Logistics.Reporting To:- Regional Manager, Branch Manager, GM-Finance.Job Profile:-• Distinction of Set up and spearheaded Profit Centre Operations in North Region. • Successfully Developed Materials Management System in FoxPro. • Entrusted with the additional responsibility of handling customer support functions & Repair Center Management.(Large AMC-Contract with NIC, Election Commission of India, Defense Ministry)

3 shift Cotton Mills -950 employees-Products:- Medical & Surgical Cotton Mills. Worked as a Factory Stores & Admin Exe. Reported to Production Manager & VP-Factory & Manager HR.

Pursuing Mba (Projects & Operations Management), Projects & Operations Management

Activities and Societies: Projects & Operations Management

Work Place Safety Orientation Course Certificate., Work Place Safety (Wsha)

Activities and Societies: Under (WSHA) Work Place Safety and Health Act- Ministry of Manpower-Singapore.

Itil V3 Certification (Fundamental Crash Course), Leadership In Learning The Art Of Service’S Management Itil-V3 Certified And Active Participent.

Activities and Societies: ITIL Service Management & implementation, when performed successfully, will structurally changes in any.

Itil V3, Itil

Education record

Certificate In Supply Chain Management, Supply Chain Management

Certificate In Sales And Logistics Management, Sales And Logistics Management Certificate Course Under National Productivity Center-New Delhi.

Diploma-Dete, Electronics & Telecommunication Engineering

Technical Trade Training Certificate, Industrial Training In Sheet Metal Works

B.Com, Commerce