Iulia Cătlan Email & Phone Number

Timişoara, Timiş, Romania

• supporting continuous improvement of the company's customer experience by proactively identifying case trends, researching potential challenges and creating solutions;
• creating, cultivating and maintaining strong relationships with key customers and stakeholders;
• responsible for the successful adoption of Access solutions by our customers;
• driving customer retention, contract renewals & expansion of Access services;
• collaborating with various internal departments to… Show more
• collaborating with various internal departments to support and continuously improve the company's customer experience;

Timişoara, Timiş, Romania

• composing newsletters using GetResponse;
• researching various medical topics in preparation for article writing;
• writing marketing copy/content for the website (through Wordpress);
• using SEO in order to reach the target demographic;
• analysing & interpreting the reaction of potential customers;
• using customer interaction to improve advertising content;

Master'S Degree, American/United States Studies/Civilization

• knowledge of research methods and tools, of modern means and sources of specific documentation relating to the field of specialization.

Bachelor'S Degree, Philology, 10

• teamwork; • interpersonal communication and taking on specific roles; • analysis and presentation of literary phenomena in the context.