Iulia Cătlan Email & Phone Number

Timişoara, Timiş, Romania

• supporting continuous improvement of the company's customer experience by proactively identifying case trends, researching potential challenges and creating solutions;• creating, cultivating and maintaining strong relationships with key customers and stakeholders;• responsible for the successful adoption of Access solutions by our customers; • driving customer retention, contract renewals & expansion of Access services;• collaborating with various internal departments to… Show more • supporting continuous improvement of the company's customer experience by proactively identifying case trends, researching potential challenges and creating solutions;• creating, cultivating and maintaining strong relationships with key customers and stakeholders;• responsible for the successful adoption of Access solutions by our customers; • driving customer retention, contract renewals & expansion of Access services;• collaborating with various internal departments to support and continuously improve the company's customer experience;• preparing and presenting webinars to clients in order to assist software and application users;• monitoring cases registered in the support department & NPS;• effectively managing the relationship with customers and enabling them to get the most out of the software developed by resolving their queries according to company deadlines (SLAs). Show less

Timişoara, Timiş, Romania

• composing newsletters using GetResponse;• researching various medical topics in preparation for article writing;• writing marketing copy/content for the website (through Wordpress);• using SEO in order to reach the target demographic;• analysing & interpreting the reaction of potential customers;• using customer interaction to improve advertising content;• writing marketing copy/content using Convertri;• photo editing appropriate for copy (Canva).

Master'S Degree, American/United States Studies/Civilization

• knowledge of research methods and tools, of modern means and sources of specific documentation relating to the field of specialization.

Bachelor'S Degree, Philology, 10

• teamwork; • interpersonal communication and taking on specific roles; • analysis and presentation of literary phenomena in the context.