Iulia Dinca Email and Phone Number
Iulia Dinca work email
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Iulia Dinca personal email
I consider myself to be a determined, innovative and persistent person. I adapt easily to different situations, I like solving difficult problems and I always want to improve my knowledge and skills. In following a purpose I am used to push the limits in order to achieve it. Working for ten years in Customer Service Department, I have gained an empathic attitude, I enriched my experience in active listening, dividing attention, communication and negotiation, but also in coaching and team management. Furthermore, during volunteering, I organized and planned events delivered trainings and managed websites.
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Technical Support EngineerRws Group Nov 2016 - PresentCluj County, RomaniaTechnical support for SDL Trados Studio, Multiterm and Passolo in English* Providing real time response\resolution to customer support enquiries* Interacting with our customers over the phone, e-mail and remote sessions* Diagnosing problems, causes and provide solutions* Ensuring continuous monitoring and follow-up of customer issues until they are resolved* Writing articles in order to share knowledge* Working closely with second line engineers to diagnose bugs and provide suitable workarounds to end users -
Retention & Loyalty AssistantOrange Romania Jan 2008 - Oct 2016* Finding the best retention solutions for voice and data subscriptions * Coaching and mentoring new employees * Assuring a high quality Customer Experience * Active listening * Achieving targets * Working with CRM systems * Giving feedback on procedures * Solving requests coming from Social MediaAdjacent activities * Participating at interviews for new employees and role playing * Assuring support, in learning and being up to date with changes, for new employees and colleagues * Constantly adapting to changes and being creative in finding new ways of reaching an agreement with clients -
Employees Forum Representative For Cluj And Customer DepartmentOrange Romania Oct 2010 - Sep 2016Cluj County, RomaniaEmployees Forum team has the purpose to represent and communicate people's interests during formal meetings with the Top Management of the company.Responsibilities: * Employees forum raising awareness workshops held twice a year * Informing colleagues about future events through emails * Gathering feedback about changes or improvements needed in the company or working environment * Assembly information and participating in writing the formal documents about matters raised * Sustaining points of view in meetings with Orange Top Management Team
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Corporate Social Responsibility CoordinatorOrange Romania Jan 2008 - Dec 2009Cluj-Napoca* Promoting the program among peers * Motivating colleagues to participate * Organizing weekly meetings with the children involved in the program * Complying with a budget
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Customer Care RepresentativeOrange Romania Jan 2006 - Jun 2008Cluj-Napoca* Providing correct and complete information about Orange services and products * Problem solving * Promoting services * Client counseling
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Conference ManagerAiesec Cluj Napoca Sep 2007 - May 2008Cluj Napoca* Planning strategy with the team * Promoting the event * Finding sponsorship * Ensuring all events run smoothly
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Team LeaderAiesec Cluj Napoca Oct 2005 - Oct 2007
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Business Contest Project ManagerAiesec Cluj Napoca Jan 2007 - Jun 2007Cluj-Napoca* Recruiting participants and forming teams * Organizing trainings and necessary activities * Keeping the website up to date and innovative * Keeping in touch with the participants
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TrainerAiesec Cluj Napoca Oct 2006 - Mar 2007
Iulia Dinca Skills
Iulia Dinca Education Details
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Cn Emanuil Gojdu, Oradea
Frequently Asked Questions about Iulia Dinca
What company does Iulia Dinca work for?
Iulia Dinca works for Rws Group
What is Iulia Dinca's role at the current company?
Iulia Dinca's current role is Technical Support Engineer at RWS Group.
What is Iulia Dinca's email address?
Iulia Dinca's email address is iu****@****ange.ro
What schools did Iulia Dinca attend?
Iulia Dinca attended Universitatea „babeș-Bolyai” Din Cluj-Napoca, Cn Emanuil Gojdu, Oradea.
What are some of Iulia Dinca's interests?
Iulia Dinca has interest in Education.
What skills is Iulia Dinca known for?
Iulia Dinca has skills like Customer Experience, Marketing Communications, Selling Skills, Training Delivery, Event Planning, Event Management, Problem Solving, Team Building, Project Management, Team Management, Leadership, Advertising.
Who are Iulia Dinca's colleagues?
Iulia Dinca's colleagues are Nishi Agarwal, Ondřej Kopecký, Rebecca Wakefield, Julia Capilla Castro, Sajal Khare, Anna Killer, Sofia Filipe.
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