Facilitation of Scrum Ceremonies:Organize and lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective communication and continuous improvement.Sprint Planning and Execution:Collaborate with the team to plan sprints, set achievable goals, and ensure tasks are adequately defined and estimated.Monitor sprint progress, track velocity, and maintain burn-down charts to ensure timely delivery of sprint goals.Stakeholder Communication:Act as a liaison between the team and stakeholders to ensure clear communication of project status, risks, and issues.Facilitate stakeholder meetings and provide regular updates to ensure alignment and manage expectations.Continuous Improvement:Encourage the team to reflect on their work processes and identify areas for improvement during retrospectives.Implement actionable feedback from retrospectives to enhance team performance and productivity.Tools: Jira, Confluence, Azure DevOps.Balancing the art of requirements analysis with the science of agile methodologies, I thrive on fostering effective communication and empowering teams to achieve their full potential.

Documentation: Translating business requirements into detailed and clear documentation, including use cases, user stories, functional specifications, and other artifacts to guide development teams.Collaboration: Strong interpersonal skills for fostering collaboration between business and technical teams, facilitating effective communication, and ensuring alignment between project goals and stakeholder expectations.Analysis & Validation: Adept at analyzing requirements for consistency, completeness, and feasibility. Perform validation to ensure that deliverables meet specified requirements and align with business objectives.Successfully led the requirements analysis for the current project, resulting in on-time and within-budget project delivery.Collaborated with cross-functional teams to identify process improvements, optimizing requirements gathering and documentation processes.Recognized for effective communication and ability to bridge the gap between technical and non-technical stakeholders, contributing to the success of the project.Passionate about staying updated with the latest trends in business analysis and requirements engineering. Actively pursuing professional development opportunities to enhance skills and contribute to the ever-evolving field of business analysis.

Manual Testing: Expertise in executing manual test cases on web and mobile platforms, validating software functionality, and ensuring compliance with quality standards.Test Planning & Execution: Proficient in developing comprehensive test plans, executing test cases, and documenting results to facilitate seamless collaboration across development teams.Defect Tracking: Adept at identifying, documenting, and tracking software defects through to resolution, ensuring the delivery of high-quality, bug-free applications.Collaborative Approach: Strong team player, collaborating with cross-functional teams to understand project requirements and contribute to the overall improvement of product quality.Communication Skills: Excellent verbal and written communication skills, facilitating clear and concise reporting of test results and status updates.Played a key role in the implementation and improvement of QA processes, resulting in increased efficiency and reduced time-to-market.Collaborated with developers and product managers to understand user stories and functional requirements, ensuring comprehensive test coverage.

Handle customer queries through phone.Assisting customers with new service applications.Escalating to relevant departments.Working in coordination with multiple departments and different tools in order to assist customers the best.

Responsible for the management of the flight as well as the welfare of the cabin crew and passengers.I ensured that my team of cabin crew adhered to the highest standards at all times and encouraged a fun, relaxed, and professional onboard experience for our passengers.Coaching and guiding my team in executing safety procedures, including pre-flight safety checks, emergency equipment inspections, and ensuring compliance with safety regulations and protocols mandated by aviation authorities.Provided guidance, and ensured effective communication among crew members. Performed in-flight assessments/evaluations on crew performance, conducted briefings before and during flights, and facilitated teamwork to deliver efficient and attentive service to passengers.

Ensured the safety of Etihad guests while providing great service at all times. Inspired our guests, and displayed a high degree of motivation, enthusiasm, and commitment in everything we did.Be an ambassador for Etihad Airways and the United Arab Emirates wherever we are in the world.

Ensuring the safety, security and comfort of our passengers

Direct SalesOrganizing training seminars for new employeesManaging and supervising the Sales DepartmentDeveloping the client portfolioManagement of merchandise ordersConcluding Cosmote contracts

Direct sales of mobile phones and accessories