Iulia Ioja Email & Phone Number

Dublin, IE

Sunnyvale, CA, US

Sunnyvale, CA, US

Sunnyvale, CA, US

• In my current position, I play a key role in scoping, prioritizing, and executing various projects and initiatives aimed at enhancing the performance and operations of our frontline teams and LOB models. This position.
• Led multiple high-impact projects simultaneously, achieving key business objectives and driving significant process improvements.
• Managed diverse cross-functional teams, implementing strategies to foster motivation, deliver outstanding results, and inspire excellence.
• Developed comprehensive project roadmaps, synthesizing requirements and collaborating with leadership and technical teams to prioritize and execute effectively.
• Influenced change adoption through effective communication across all project phases.

Sunnyvale, CA, US

• Spearhead the SaaS Rules of Engagement (ROE) Steering Committee, a strategic partnership between Global Business Operations leaders, aimed to advise and implement sales policy revisions that solve for operational and.
• Recommended and drove to completion scaled changes to the sales policies and processes
• Conducted exec-level presentations to gain buy-in from the Leadership Team
• Completed and delivered updated ROE and Sales training content within given schedule
• Ensured change management to help sales teams successfully adapt policy/process changes
• Developed strong relationships with key stakeholders and business leaders across the company leading to streamlined communication and collaboration

Sunnyvale, CA, US

• The Sales Policy Management team within Global Sales Operations is as a key-business partner to Sales, Sales Operations, as well as Sales Leadership, setting the tone for long-term strategies and direction of sales.
• Responsible for multiple work streams within our team’s flagship program that centralises LinkedIn’s Rules of Engagement for 3,000+ sales reps to document and operationalise its dispute management processes.
• Collaborate with cross-functional partners (Sales Operations, Sales Compensation, Business Operations, Legal, Ethics & Compliance) to track sales compliance and determine best practices for operational and systems.
• Advise Sales and Sales Operations leaders on all key areas related to sales policy development, enforcement and communication.
• Make final decisions and execute resolutions of deal-level escalations pertaining to established policies
• Create analytic reports that provide insight into improvement opportunities and compliance gaps in the sales field that help drive remediation and company best practices. Responsible for tracking and reporting on team.

Sunnyvale, CA, US

• Acted as a key business partner for our strategic Global Account Managers and advised them how to navigate the complexities of our strategic deals and sales processes
• Generated and analysed sales reports that provide insightful information for Global Account Managers and Regional Account Managers and the wider sales operations org
• Managed a high volume of strategic account books globally
• Completed monthly revenue reconciliation and audits to ensure accurate bookings, commissions, and sales reporting
• Consulted with clients directly to execute our members first policy with the highest rate of satisfaction possible
• Identified and discussed areas for improvement on the Deal Desk team, as well as interview, train and mentor new hires

Sunnyvale, CA, US

• As a Deal Strategist, my role had been to understand the Sales process ecosystem while providing consultative support to the Sales teams and collaborating with cross-functional partners to ensure operational excellence.
• Provided consultative support to sales representatives on the sales process via email, telephone and in-person
• Educated sales representatives on processes and best practices to improve performance and release sales capacity to core sales activities
• Monitored internal Key Performance Indicators (KPI) to ensure operational excellence in our sales organisation
• Built working cross-functional relationships with Revenue, Finance, Legal, Credit and Collections, Strategic Support Services, Sales Operations and Sales Systems that help resolve special requests from clients/sales.
• Became an expert in LinkedIn’s internal sales process as well as tools (SFDC & Oracle ERP)

Sunnyvale, CA, US

• The Sales Support role included maintaining data hygiene, reporting, data analysis, training sales reps, mastery of multiple CRM systems, liaising with clients and diverse cross-functional teams to ensure an excellent.
• Used multiple CRM tools, Salesforce and SAP, to manage opportunities and create sales quotes as for working to a deadline with an 8h SLA
• Supported the field sales teams across EMEA by being the primary contact for "how do I" questions
• Liaised with Deal Desk, Order Management and Logistics teams to track orders from quote to order delivery
• Regularly created reports in Salesforce, SAP BI and Excel, as well as maintaining forecasts, sales pipeline and data accuracy
• Delegated to and oversaw the work of the cognizant order management team based in APAC

Brussels, BE

• Planned and implemented effective strategies to promote and support activities of the organisation
• Organised and participated at fundraising meetings
• Organised meetings and workshops in order to build relationships with current and potential volunteers
• Provided support in website design and content

Master'S Degree, Communication Studies - New Media And European Studies

Bachelor'S Degree, Public Relations And Communication