Sales Strategy and Leadership:Develop and implement comprehensive sales strategies for each product to achieve sales targets and growth objectives.Lead, mentor, and manage the sales team, providing guidance, support, and training to ensure high performance.Analyze sales data and market trends to identify growth opportunities and develop actionable plans.Project Management:Oversee project planning, execution, and closure for sales-related projects to ensure they align with sales objectives and deliver expected outcomes.Coordinate cross-functional teams to ensure projects are completed on time and within budget.Monitor project progress, track milestones, and address any issues that may arise.Customer Relationship Management:Foster and maintain strong relationships with key customers, understanding their needs and providing solutions that meet their business objectives.Work closely with the customer support team to ensure a high level of customer satisfaction.Performance Monitoring and Reporting:Track and report on sales performance metrics and project progress.Provide regular updates to executive leadership on sales and project outcomes.Budget and Resource Management:Manage budgets for sales initiatives and projects, ensuring efficient allocation of resources.Conduct cost-benefit analysis to support decision-making processes.Product Collaboration and Development:Work closely with product development teams to ensure products meet market needs and align with sales strategies.Provide market feedback to product teams to enhance product offerings and identify new opportunities.

Sales audit. The company can analyze existing sales processes in the organization, identify problematic points, and offer recommendations for their improvement.Sales training. The company can organize training courses and training for salespeople to improve their sales skills, time management, communication, etc.Development of a sales strategy. The company can help the organization develop a sales strategy that takes into account the characteristics of the market and competitive advantages.Implementation of a CRM system. A company can help an organization select and implement a CRM system that will help automate sales processes and improve customer data management.Sales coaching. The company can provide one-to-one or group coaching sessions for sales managers to help them develop skills in leadership, motivation, and managing a sales team.Sales funnel optimization. A company can help optimize an organization's sales funnel to improve conversions and reduce sales time.Automation of sales processes. A company can help an organization automate sales processes using various technologies and tools such as process robots, chatbots, artificial intelligence, etc.Market and competitor research. A company can conduct market and competitor research to help the organization develop an effective sales strategy that takes into account the characteristics of the market and competitive environment.

The General Manager of the Call Center and Online Shop with a focus on enhancing customer experiences and driving online sales growthDevelop and implement strategies to enhance the efficiency and effectiveness of the call center and online shop operations.Monitor and ensure smooth functioning of order processing, inventory management, payment processing, and customer product delivery.Recruit, train, and manage a diverse team of customer service representatives, online platform administrators, and support staff.Provide guidance, mentoring, and performance feedback to ensure high-quality customer interactions and seamless online shopping experiences.Maintain a strong customer-centric approach by fostering a culture of exceptional customer service within the call center and online shop teams.Address customer inquiries, concerns, and escalations to maintain customer satisfaction and loyalty.Collaborate with the marketing and sales teams to develop and execute e-commerce strategies aimed at driving online sales growth and expanding customer base.Analyze market trends, customer behavior, and competition to identify opportunities for business development.Oversee the management and enhancement of the online platform, ensuring a user-friendly interface, accurate product information, and secure transactions.Implement and utilize customer relationship management (CRM) and other relevant software to streamline customer interactions and data management.Set and monitor key performance indicators (KPIs) related to call center performance, online sales, customer satisfaction, and operational efficiency.Analyze data and generate regular reports to track progress and identify areas for improvement.Ensure that the online shop complies with all applicable pharmaceutical regulations, data protection laws, and industry standards.Develop and manage budgets, optimizing resource allocation to achieve financial targets.

Call center service for American Tracking Company EFROS Key Responsibilities:Provided leadership in building a customer base at the B2B level by designing and executing suitable strategies while aligning team players to perform within set targets.Drove sub-contractor/transporter recruitment and development by designing appropriate onboarding, training, and business support processes related to performance delivery.Conducted regular market research to understand the various transportation dynamics and requirements set forth by clients or local government.Kept abreast of the markets and industry trends by mapping various facets of the sector to ensure the company remains ahead through innovation and execution in the transport & logistics spaceDeveloped and maintain appropriate tools and processes aimed at capturing, tracking, and reporting relevant operational and financial metrics for critical decision makingTrained and nurture a motivated team aligned with the company's vision and missionLiaised and reported to the Board on critical budgets, strategies, performance status, and evaluationBuilt trust relationships and partnerships with key partners and stakeholders to create valuable linkages and efficiencies for service providers and customersProvided recommendations for improving sales and activity performance to the Board of Directors (BOD).Responsible for all employees' performance evaluation and development, including disciplinary procedures.Implemented the company's policies and procedures. Delegate authority and responsibility with accountability, follow up, and close it.Maintained contact with all major clients in the market area to ensure high levels of customer satisfaction.

An international credit company specializing in financing used cars.Strategic objectives. Market evaluation and niche sales definition, taking into account the current situation of the company, external economic environment, and regional level of credit sales.Defining the product and the target group. Choice of methods and technologies of sales.Development and planning of directions in the department. Control of activities of the sales, marketing, sales, and editorial departments with a view to increasing sales and market share of the company in the territory of Moldova.Operational management of the sales department. Development and improvement of the system of motivation of sales personnel.Development of training and adaptation of new employees.Selection and hiring of new employees.Participation in the adaptation of sales managers.Mentoring and training of employees in-house.Direct management and control of sales plan implementation.Making decisions in administrative activity.

"SMART ITWORKS" SRLOperating activities:Technical area - Provision of personnel with professional equipment. Control of the correspondence of the call-center software settings to the assigned tasks. Use of all available communication channels by the contact center. Providing technical support for the software complex with which the CC works. Personnel Management - Knowledge of labor legislation. Determining the number of operators, hiring, firing, and scheduling work. Competent organization of operators' workplaces, and assistance in creating a comfortable working atmosphere in the operating room. Control of current work processes, and determination of peak load hours for efficient distribution of operators at workplaces. Minimization of routine work and the use of incentive systems to increase the interest of specialists to work with greater efficiency.Training - Organization of the necessary training for new employees (start-up sessions) and regular training to improve the professional skills of operators and supervisors.Management tasks.Organization of information interaction of the contact center with all divisions of the company. Control of changes in external conditions or business processes in the company for a quick reaction of the contact center to new loads. Providing the company's management with the necessary information and reports.Strategic objectives:Planning. Determination of the necessary directions of the CC development. Development and implementation of new methods of work, including new IT solutions to improve customer service and increase the company's profits. Analysis of indicators - Study of the unit's performance based on both statistical reports and online monitoring of the operators' work. Calculation and analysis of all types of key performance indicators (KPI).Finance and budgeting - Budget planning to ensure the efficiency of the CC, taking into account the costs of personnel, equipment, and technical support.

Development, and implementation of the commercial strategy of the company and the development plan of the representative office in the Republic of Moldova.Setting strategic goals and developing tactics to achieve them.Sales management of the department according to the sales strategy of NOVA POSHTA in B2B, B2C directions.Searching for new markets and sales channels, active participation in negotiations with potential and current clients.Organization of effective work of the department, sales planning, and sales department building. Incoming flow processing and active customer involvement, cold calls, development, monitoring, analysis, and ensuring execution of sales plans.Organization of work on expansion and maintenance of existing customer base.Department management, motivation, KPI development, accounting, and work automation.Formation and management of the call center of the company.Control over efficient use of the company's resources.Development and implementation of pricing and marketing policy.

Business consultant in the "Open Up Call" Virtual Office Service Search for potential customers: This involves identifying potential clients or customers who may be interested in your company's products or services in the USA and Europe.Negotiations and conclusion of contracts: This involves working with potential customers to understand their needs and negotiate the terms of a deal or contract. Promotion in social networks: This involves leveraging social media channels like LinkedIn, Instagram, or Facebook to promote a company's products or services. Shared blog posts, created social media campaigns, or engaged with potential customers on these platforms.Cooperation with international companies for the provision of advertising services: Worked with companies in other countries to provide advertising services. Preparation and conclusion of contracts: Drafted contracts and ensured that all necessary details are included. Reviewed legal language, ensuring that key terms are clearly defined, and working with other stakeholders to ensure that the contract accurately reflects the terms of the business relationship.

General Manager I.C.S “Tregi Group “ S.R.L. (3G BROTHER HOLDING) Strategy Development:I have been instrumental in shaping the direction of call centers and ensuring that they align with organizational goals. I analyze market data, identify growth opportunities, and develop strategies that guide call center operations. Working with senior executives, I ensure that call center strategies are in sync with broader organizational strategies.Budget Manager:I create budgets, monitor expenses, and ensure that call center operations are within budgetary constraints. I work closely with finance and accounting departments to keep financial records accurate and up-to-date.Workforce Manager:I am responsible for hiring, training, and managing call center employees. I develop performance metrics and schedules and ensure that the center has sufficient staffing levels to meet business demands. I ensure that employees are trained to provide high-quality customer service.Quality Manager:I ensure that the call center provides excellent customer service. I develop and implement quality control processes, monitor customer interactions, and address any issues that arise. Performance Analyst:I analyze call center data and identify areas for improvement. I work closely with marketing and product development departments to ensure that the call center's performance is aligned with the company's goals and objectives.Compliance Manager:I ensure that the call center complies with all applicable laws, regulations, and industry standards. I develop and implement policies and procedures.Communication professional: I develop and implement communication strategies to keep stakeholders informed and address any concerns or issues that arise.I identify opportunities for improvement, develop strategies to address them and implement changes that improve call center performance.