- performing SQL querries in order to improve quality of the product, overrun and correct possible mistakes;- research activities on official government websites;- analyzing and interpreting the documents and the financial situations (sales, mortgages, foreclosures, etc.);- confirmation of certain information per call with executive managers from different companies in USA;- implementing and improving the training program for the newly hired employees;- tracking and monitoring the evolution of every trainee and having feedback sessions with them;- reporting the individual progress for every trainee on a weekly basis;- constantly updating the training database;- involvement in the recruitment process;- offering support to the team members when inquired;- involvement in the QA process - monitoring and auditing my colleagues work in order to reduce the errors and improve the quality of the product;-performing weekly report for the team.

-coordinating a team of 2-3 customer care representatives towards offering technical support to customers via email, chat or phone;-training and coaching the team step by step in regards to an excellent customer care service and clients satisfaction by anticipating customer needs and finding an optimal answer/solution for their needs; -back-office responsabilities: checking and approving the customer documentation as those comply with company requests and updating customer data base; -checking regularly agents phone calls, providing them feedback and assistance with different queries; -performing weekly phone call reports which were presented to the higher management.

-offering technical support for customers in English, by email, chat and/or phone;-answering the customer's requests and offering them assistance by anticipating their needs and meeting them halfway with a proper and efficient answer to their queries;-identifying problems and notifying the manager in regards to technical problems or customer severe unsatisfaction; -offering assistance towards solving the query, with a polite and kind attitude, regardless the customers attitude, avoiding discussions in contradictory and channeling the chat on solving the problem and offering all the information needed.

-coordinating team activity in order to achieve results above targets and that implies that I had to be well aware about business scores and sales;-actively involved in recruiting new partners and training them; -I was responsible for well-being of the partners in order to offer world class customer service – the principle that rules in Starbucks.

-as an employee in Chance For Life, I got myself involved in raising donations;-interacted with the beneficiaries and coached them in handmade crafts;actively involved in the social theatre team;-I've acted as the project manager assistant.

-active volunteering in Chance For Live projects such as Social Theater, and "Workshop for the Future";-participated in activities with the foundation beneficiaries, supervising them and offering them counseling when needed;Chance for Live beneficiary were institutionalised and abandoned HIV positive children and main projects were on educating the public in regards to the disease and how it is transmitted as well as integrating the young beneficiary in society and assisting them on accommodating to the society and independent life.