Andrei Iulian Manea Email & Phone Number

United Kingdom

London, England, United Kingdom

Responsibilities: • Ensuring the provision of excellent concierge services• Building strong working relationships with residents, guests, external contractors and colleagues• Conducting regular site inspections and operations• Acting as the main point of contact for all queries from residents and guests• Helping to ensure the safety of all residents, guest and staff• Manage and organise postal/courier deliveries on behalf of residents/estate and ensuring all items are recorded, stored safely and ready for collection.• Manage and liaise with contractors, signing them in/out, issuing visitor badges and communicating with residents/estate, issuing permit of work

London, United Kingdom

• Deliver excellent customer services and aim to fulfil all guest requests to ensure their comfort, satisfaction & safety• Auditing & creating reports for the hotels and its sister property, on a daily basis for senior management and other departments• Balancing cash and credit card report on daily basis• Oversee all operations within both hotels during the night, taking full responsibility of the hotel • Represent the Executive Manager and General Manager in their absence• Liaise and work closely with both hotel’s Front Office, Housekeeping, F&B and Finance team to deliver a seamless highest quality service to guests and colleagues• Responsible & fully competent with regards to H&S issues. • In case of emergency, acting as first point of contact for guests, employees and the emergency services

London, United Kingdom

• Working on multiple high-end residential sites around London• Meet and greet residents, answer enquiries by telephone or callers to the desk. Assist residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover• ensures that the highest levels of customer care and service are maintained at all times• check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building• Issuing of keys or fobs only to appropriate personnel/residents whilst recording at all times the signing in and out of keys, and fobs.• Log all relevant information in communication log.

London, United Kingdom

• Act as manager on duty for the hotel in the absence of the General Manager, dealing with complaints, problem solving, disturbances, special requests and many other issues that occurred • Responsible for all hotel and satellite properties operations during over night shift hours, focussing on all Front Office activities• Maintain a professional and high quality service oriented environment at all times• Ensure that all night audit procedures are implemented efficiently• Ensuring that procedure of registration / check in procedures are carried out accordingly • Ensure an efficient operation of the switchboard, including the taking of messages • Directly report to General Manager and Senior Guest Service

Santorini - Greece

• Preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier• Performing check-in and check-out procedures • Verifying all account postings and balances, printing out all the unofficial invoices for next day departures• Check next day arrivals and preparing the lists for next day activities• Anticipate and address guest’s service needs, manage nightly hotel operations• Booking trips and spa appointments.

Santorini - Greece

• Responsible for the day-to-day management of a hotel and its staff• Make sure that all staff does everything they can to make a guest's stay pleasant and comfortable, while making sure that the hotel is profitable and efficient. • Planning and organizing accommodation, changing rate plans and room availability in all booking systems• Answering the emails and meeting and greeting customers• Training and monitoring staff• Dealing with customer complaints and comments• Supplying the hotel with all the needs to run properly• Issuing invoices and receipts for the customers and tour operators• Analyze financial information on computer and create reports for owner

Kamari Village - Santorini

• Dealing with more the 25 tour operators from Europe on my own• Answering incoming calls• Answering all emails send by the tour operators regarding new reservations and availability requests• Checking many times during the day the booking systems provided by our collaborators and adding in the system the new reservations• Sending weekly reservation lists to the hotels that we had in commitment and also to the ones that we had in allotment

Kerkyra Island Greece

• Make the formalities of check in and checkout, • Taking payments• Helping the guests with the luggage storage by informing the bellboy• Booking taxis and island tours for the hotel guests• Storing valuables• Informing the HSK department about the status of the rooms• Daily report of the reception activity to the front office manager

Santorini Island - Greece

• Answering all incoming emails• Preparing the reservations and organizing the distribution in the rooms• Making price offers, packages and organizing excursions and tours for the clients• I was administrating the web sites for all of our hotels making sure that are no mistakes in the booking systems

Slobozia Romania

• Responsible to constantly improve the image that the company is projecting trough their display• Selling IT components and consumables for copiers and printers• Working with two districts, Ialomita and Calarasi• ensuring daily orders and weekly stock of the IT components• Issuing invoices every ten days to all of our collaborators• Purchase hardware and software• Contribute to organisational policy regarding quality standards

Bachelor'S Degree, Economics

Certified It Analyst, Mathematic And Informatics