Iuliia Grygorchuk Email & Phone Number

• Analyzing business processes to identify areas for improvement and developing strategies for optimization.• Gathering and capturing requirements through epics, stories, and use cases.• Managing the backlog of change requests and bugs reported by the business. Backlog refinement and prioritization.• Assisting the Development teams during sprints to support implementation.• Helping business units with solution adoption and new business processes implementation.

• Working in close collaboration with the Operations team, facilitating day-to-day operations.• Evaluating processes and procedures, identifying shortcomings or opportunities for improvement.• Analyzing and modelling workflows.• Leading workshops with key stakeholders to develop solutions for complex process problems.

• Managing and prioritizing the product backlog to align with business objectives.• Overseeing the entire product lifecycle, from conception to delivery and ongoing support.• Developing plans and specifications for new feature implementation, including defining how, where, and when each component will function.• Coordinating the development of custom applications by gathering requirements from key business users, evaluating compatibility with existing functionality, and documenting specifications.

• Onboarding of new customers (B2B) and initial CRM setup.• Investigating and resolving a diverse range of technical issues reported by users.• Testing new product features prior to release to assist the development team in bug identification.• Creating and maintaining support documentation: for both internal and external usage.• Evaluating customer experience with the product to verify and improve customer satisfaction.

Limassol, Cyprus

Limassol, Cyprus

Master'S Degree, Business Administration And Management, Sme, 4.5

Bachelor'S Degree, Business Administration And Management, General, 4.5