Movie Theater Manager
Current- Managed two multiplex cinemas with a team of 100+ employees in Kyiv.- Planed and organized events for 200-2000 attendees at the cinema.- Promoted the cinema and developed creative ways to increase attendance.- Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.- Created specific, measurable, achievable, and timely action plans to remedy guest service deficiencies.- Interviewed, selected, coached, and supported associates, ensuring they performed in accordance with the established cinema standards and values.