In my current role at Fulu Studios, I oversee a variety of technical and IT support initiatives, ensuring smooth operations and maintaining high standards for service delivery. My key responsibilities include:Managing internal computer systems and IT infrastructure to ensure high reliability and performance.Providing Tier 1 & 2 tech support, troubleshooting hardware and software issues across the company.Creating and optimizing custom data scraping tools for client utility needs, streamlining data collection and integration.Setting up Virtual Private Networks (VPN) via Oracle VPS for secure remote access and network performance.Ensuring IT hardware, including computers and peripherals, are maintained for smooth operation.Conducting rigorous QA testing on software solutions to ensure reliability, functionality, and performance.

As a freelancer on Upwork, I have been providing high-quality IT support and web development services to clients across various industries. My work includes resolving complex technical issues, offering top-tier customer support, and developing websites using WordPress and Shopify. Some of the key services I offer include:Technical Support & Troubleshooting: Providing comprehensive IT support, resolving issues related to hardware, software, and network systems, ensuring clients' operations run smoothly.Web Development: Developing and maintaining responsive and user-friendly websites using WordPress and Shopify. I create custom themes, optimize performance, and ensure sites are secure.E-commerce Solutions: Setting up and managing Shopify stores, integrating payment gateways, and configuring e-commerce functionalities for businesses.Data Scraping & Automation: Developing custom data scraping tools for clients to automate data collection processes and enhance business intelligence.Custom Development: Implementing HTML5, CSS, JavaScript, and backend solutions for enhanced website functionality and design.

In my role at Pakistan Cricket Board, I combined my technical expertise with a strong focus on security and process improvements, enhancing organizational efficiency. Key achievements include:Led the digitization efforts in the Security & Anti-Corruption Department, integrating technology for greater efficiency and transparency.Championed the migration of vital records to OneDrive, improving data accessibility and security.Developed specialized software to manage Law Enforcement Agency (LEA) sign-ups for third-party security services for international cricket events.Streamlined communication and documentation by transitioning from traditional to modern digital methods.Implemented automated workflows using Power Automate, improving departmental responsiveness and efficiency.Conducted regular cybersecurity audits, training, and system updates to maintain security standards.

During my time at Western Union, I provided high-level technical support, collaborating with multiple teams and utilizing a variety of industry-standard tools. Key contributions include:Delivered Tier 2 technical support, managing complex cases across various systems and ensuring swift resolutions.Troubleshot and resolved issues related to software, systems, and applications, maintaining high customer satisfaction.Utilized tools like ServiceNow and Salesforce iCare for efficient ticket management and issue resolution.Supported secure remote troubleshooting through BeyondTrust (BOMGAR) and handled data security with SafeNet.Conducted system monitoring and diagnostics using ARC+ and VMware to identify and resolve performance bottlenecks.Documented solutions and created knowledge base articles for recurring issues to streamline team efficiency.

After my internship at Black Box Labz, I was promoted to Software QA, taking on greater responsibility. I led QA efforts for e-commerce projects, created Test Plans, ran Test Cases, and used JIRA for issue tracking. Collaborating with developers, I helped quickly resolve defects and improve software quality.

During my internship at Black Box Labz, I helped enhance high-traffic e-commerce websites. I created and executed Test Cases and Plans, performed Manual SQA, and communicated issues to the Development team through JIRA. My contributions improved user experience and reliability, driving customer satisfaction.