Umer Farooq

Umer Farooq Email and Phone Number

Lead Technical Support and IT Specialist @ Fulu Studios
Lahore, PK
Umer Farooq's Location
Lahore, Punjab, Pakistan, Pakistan
About Umer Farooq

I’m an IT Support Specialist and Front-End Developer, specializing in WordPress and Shopify. I enjoy solving technical issues, building responsive sites, and ensuring everything runs smoothly. Collaboration and delivering user-friendly experiences are at the core of what I do.

Umer Farooq's Current Company Details
Fulu Studios

Fulu Studios

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Lead Technical Support and IT Specialist
Lahore, PK
Website:
fulustudios.com
Employees:
1
Umer Farooq Work Experience Details
  • Fulu Studios
    Lead Technical Support And It Specialist
    Fulu Studios
    Lahore, Pk
  • Fulu Studios
    Lead Technical Support & It Specialist
    Fulu Studios May 2024 - Present
    United States
    In my current role at Fulu Studios, I oversee a variety of technical and IT support initiatives, ensuring smooth operations and maintaining high standards for service delivery. My key responsibilities include:Managing internal computer systems and IT infrastructure to ensure high reliability and performance.Providing Tier 1 & 2 tech support, troubleshooting hardware and software issues across the company.Creating and optimizing custom data scraping tools for client utility needs, streamlining data collection and integration.Setting up Virtual Private Networks (VPN) via Oracle VPS for secure remote access and network performance.Ensuring IT hardware, including computers and peripherals, are maintained for smooth operation.Conducting rigorous QA testing on software solutions to ensure reliability, functionality, and performance.
  • Upwork, Fiverr, Peopleperhour
    Freelancer - It Support & Web Development
    Upwork, Fiverr, Peopleperhour Sep 2022 - Present
    As a freelancer on Upwork, I have been providing high-quality IT support and web development services to clients across various industries. My work includes resolving complex technical issues, offering top-tier customer support, and developing websites using WordPress and Shopify. Some of the key services I offer include:Technical Support & Troubleshooting: Providing comprehensive IT support, resolving issues related to hardware, software, and network systems, ensuring clients' operations run smoothly.Web Development: Developing and maintaining responsive and user-friendly websites using WordPress and Shopify. I create custom themes, optimize performance, and ensure sites are secure.E-commerce Solutions: Setting up and managing Shopify stores, integrating payment gateways, and configuring e-commerce functionalities for businesses.Data Scraping & Automation: Developing custom data scraping tools for clients to automate data collection processes and enhance business intelligence.Custom Development: Implementing HTML5, CSS, JavaScript, and backend solutions for enhanced website functionality and design.
  • Pakistan Cricket Board
    Assistant Manager
    Pakistan Cricket Board Aug 2023 - Mar 2024
    Lahore, Punjab, Pakistan
    In my role at Pakistan Cricket Board, I combined my technical expertise with a strong focus on security and process improvements, enhancing organizational efficiency. Key achievements include:Led the digitization efforts in the Security & Anti-Corruption Department, integrating technology for greater efficiency and transparency.Championed the migration of vital records to OneDrive, improving data accessibility and security.Developed specialized software to manage Law Enforcement Agency (LEA) sign-ups for third-party security services for international cricket events.Streamlined communication and documentation by transitioning from traditional to modern digital methods.Implemented automated workflows using Power Automate, improving departmental responsiveness and efficiency.Conducted regular cybersecurity audits, training, and system updates to maintain security standards.
  • Western Union
    Technical Support Specialist | Pc Tech Tire 2 Support
    Western Union Dec 2022 - May 2023
    During my time at Western Union, I provided high-level technical support, collaborating with multiple teams and utilizing a variety of industry-standard tools. Key contributions include:Delivered Tier 2 technical support, managing complex cases across various systems and ensuring swift resolutions.Troubleshot and resolved issues related to software, systems, and applications, maintaining high customer satisfaction.Utilized tools like ServiceNow and Salesforce iCare for efficient ticket management and issue resolution.Supported secure remote troubleshooting through BeyondTrust (BOMGAR) and handled data security with SafeNet.Conducted system monitoring and diagnostics using ARC+ and VMware to identify and resolve performance bottlenecks.Documented solutions and created knowledge base articles for recurring issues to streamline team efficiency.
  • Black Box Labz
    Software Quality Assurance Engineer
    Black Box Labz Nov 2022 - Dec 2022
    Lahore Division, Punjab, Pakistan
    After my internship at Black Box Labz, I was promoted to Software QA, taking on greater responsibility. I led QA efforts for e-commerce projects, created Test Plans, ran Test Cases, and used JIRA for issue tracking. Collaborating with developers, I helped quickly resolve defects and improve software quality.
  • Black Box Labz
    Intern Sqa Engineer
    Black Box Labz Sep 2022 - Oct 2022
    Lahore, Punjab, Pakistan
    During my internship at Black Box Labz, I helped enhance high-traffic e-commerce websites. I created and executed Test Cases and Plans, performed Manual SQA, and communicated issues to the Development team through JIRA. My contributions improved user experience and reliability, driving customer satisfaction.

Umer Farooq Education Details

Frequently Asked Questions about Umer Farooq

What company does Umer Farooq work for?

Umer Farooq works for Fulu Studios

What is Umer Farooq's role at the current company?

Umer Farooq's current role is Lead Technical Support and IT Specialist.

What schools did Umer Farooq attend?

Umer Farooq attended Comsats University Islamabad.

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