Usman Ghani Email & Phone Number

New York, United States

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Lahore, Punjab, Pakistan

Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-alongs with senior representatives.Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.Supports training financial objectives by recommending budget items; controlling costs.Observe sales encounters and determine the training needs for individuals and/or sales teams.

Lahore, Pakistan

Develop business and marketing plans in coordination with Managing Director to achieve revenue goals.Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, and web site.Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.Research the market for identifying new business opportunities.Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.Respond to the client queries regarding the products in a timely fashion.Develop business proposals for new and existing customers.Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.Prepare the annual marketing budget and track the expenses against the budget.Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.Develop strong customer relationships in order to generate high volume of prospective clients.Manage customer calls and appointments effectively for new opportunities.Participate in industry forums, client discussions, and conferences as a representative of the organization.Determine cross-selling opportunities among different offices.Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.Hire, train and guide the marketing and business development associates.

Lahore, Pakistan

Resolved administrative problems and inquiries.Prepared written responses to routine enquiries.Prepare and modified documents including correspondence, reports, drafts, memos and emailsschedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.Prepare agendas for meetings and prepared schedules.Recorded, compiled, transcribed and distributed minutes of meetings.Open, sort and distribute incoming correspondence.Coordinated maintenance of office equipment.

Lahore, Pakistan

Performed wholesale business-to-business sales.Delivered consistent business sales results by approaching existing and non-existing customers to increase market share and covert customers to Natural Balance.Participated in continuing education opportunities with intent to increase qualified customer contacts, enhance relationships and advance sales process.Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.Listen identify problems and concerns and develop innovative solutions Research searched for potential customers which required library research for both positions.Designed marketing campaigns to reach potential customers interested.

Lahore, Pakistan

-Established and improved client communications; effectively addressed inquiries and concerns and maintained ongoing client relationships.-Manage a portfolio of client accounts.-Excelled in customer service and relationships with customers and sales teams.-Build and maintained relationship with clients often through regular telephonic meetings.-Act as first point of contact for client question and requests.-Support and assist Customers and Sales & Customer Service Representatives with technical issuesand recommendations.-Respond to inbound technical support calls from customers regarding service and status.-Maintained favorable client relationships through use of negotiation, problem solving skills and effective interpersonal communication.

Lahore

Direct commercial printing sales to the end user * Influential in marketing to Graphic Design community.Managed products from idea to implementation, including drafting, graphic design, proofing, production and delivery.Guided clients through the print buying process to ensure quality delivery and exceptional customer serviceProvide superior customer service to ensure the highest level of customer satisfaction.Review Customer Service print order for accuracy prior to commencement of job.Excelled in customer service and relationships with customers and sales teams.Communicated daily with inside customer service and production team to ensure projects are completed within timeline.Established new accounts and serviced/maintained/expanded existing ones.Recorded all customer contact utilizing company CRM (customer relationship management system).

Master Of Business Administration (M.B.A.), Accountancy, Marketing, Management, Hr

Activities and Societies: Character Building society

Bachelor'S Degree, Business/Commerce

Activities and Societies: Character Building SocietyB.Com

High School, Matriculation With Science

Matriculation with Science