Usman Mushtaq Email & Phone Number

Lahore, Punjab, Pakistan

At NowVerse, we specialize in harnessing the power of ServiceNow to empower organizations to achieve their business goals. Our tailored solutions focus on scalability, agility, and innovation, ensuring that our clients stay ahead in today's competitive landscape.

Lahore, Punjab, Pakistan

As a Senior ServiceNow Developer at Wordsense, I have designed, developed, and implemented a wide range of solutions on the ServiceNow platform. My expertise includes seamlessly integrating ServiceNow with external systems using PySync, creating and managing client-side scripts and reusable server-side scripts, and automating business processes through business rules. I have also customized the user interface with UI actions and UI policies, and implemented and managed integrations using REST APIs, including Scripted REST APIs and REST Explorer. Additionally, I have developed tailored custom applications, designed and managed surveys and service catalogs to enhance user experience, and created record producers to simplify data input for end-users. In this role, I collaborate closely with stakeholders to gather requirements, design efficient solutions, and ensure seamless implementation, driving both business efficiency and user satisfaction.

Java projects ,Database Design and implementation, Postgresql,Object oriented programming

Skilled in IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), IT Asset Management (ITAM), Subscription Management, and Dynamic Translation, with deep expertise in various ServiceNow applications and modules.Proficient in IntegrationHub Spokes, including Microsoft AD, Microsoft Azure AD, Microsoft Exchange Online, Jira, Microsoft Intune, and Microsoft SCCM.Well-versed in Flow Designers, REST APIs, Scripted REST APIs, REST Messages, CMDB & Discovery administration, MID Server setup, and pattern development. Successfully integrated ServiceNow with systems such as LDAP, OneIO, eCall, LeanIX, SailPoint, and Single Sign-On.Proven track record of designing and implementing end-to-end Service Portals and orchestrating Microsoft Exchange Online with ServiceNow. Experienced in Incident, Problem, Change Management, and Service Catalog implementation.Adept at translating business requirements into technical architecture, leveraging out-of-the-box functionality to minimize customization. Designed and implemented robust business solutions on the ServiceNow ITSM platform.Experienced in Reports and Performance Analytics modules, data source configuration, and widget creation. Hands-on experience in ServiceNow best practices, including Business Rules, Scripting (UI Policies, Catalog Client Scripts, and Client Scripts), and Scheduled Jobs.Led research, planning, coordination, and implementation of application solutions, from conceptual design to deployment. Supported the implementation and administration of ServiceNow, including system configurations, user requirements, workflow customizations, and QA/UAT testing.Conducted comprehensive assessments of change control, incident, and problem management processes, driving continuous process improvement initiatives.