Answering emails and chats, creating reportsPreparing and monitoring invoicesInvestigating and resolving payroll issuesResolving employee's payroll questionsArranging meetings, appointments, and executive travelWorking closely with HR and accounting team

Provided customers with product and service informationIdentified, researched, and resolved issuesCompleted email, call logs, and reportsWorked closely with tech and marketing teams in English

• Monitored account performance• Focused on the growth of existing accounts• Worked with sales managers• Assisted Advertisers, Publishers and other Ad Networks• Languages: Russian and English

Email/Chat support for VIP players of all King games Provided exceptional VIP support to end-users in Russian and EnglishCaptured details of each support request in King's ticketing system: Jira

• Phone/Email support for administrators of Google Apps for Work, Education, Government,and Nonprofit accounts.• Using Salesforce.com platform for Case management and customer portal services.• Assisting Google for Work customers and partners who

Provided e-mail and telephone communication and supportRemotely connected to users’ computers and solved IT related issues Updated and created online knowledge-base articles to reduce support request