Iuvany Rivera Email & Phone Number

4545 E River Rd Suite 210, West Henrietta, NY 14586

342 N. Goodman St Rochester, NY 14607

Victor, NY

Responsible for all aspects of system support to users of CostGuard B/OSS. A product expert in the multi-faceted operation of the software, providing guidance/assistance to customers with a vast array of concerns including software installation, configuration, product functionality, problem-solving and day-to-day operations.

Triage, troubleshoot, and resolve basic/complex issues against all versions of the SumTotal Suite of products and environment configurations. Serve as Technical Account Manager for multiple Enterprise Level Premier accounts.Provide Technical Account Manager Services for Premier accounts and or critically escalated accounts. - Manage all open incidents and.

Provided internal/external support for web based student management system (schooltool) for New York State school districts. Worked closely with Development / QA departments to provide detailed information on enhancement requests, defect recreation and district specific features that are reported from the field.Responsible for quickly assessing / assigning.

Provided telephone support for Photo Imaging Controller (PIC) and Fuji Color Processing Kiosk. Proactively monitored, fixed and escalated to stores that had lost connectivity to the Fujifilm e-Systems (FES) Data Center. Supported the (PIC) and Fuji Color Processing kiosk deployment, troubleshooting any issues with PIC software / hardware that revolve.

Provided advanced level feature functionality validation testing on variable data software application that was co-developed by NexPress Solutions LLC / Datalogic Inc., prior to releasing software to Workflow Alpha Test Group.Established the process for effectively testing and reporting of NexTreme DL-100 / DL-1000 software. Developed and wrote the.

Including all duties listed below of a Technical Support Specialist/ Field Technician.Responsible for enforcing departmental procedures and policies.Mentor new Technical Support Specialists on troubleshooting and configuring AHT products.

Escalate all requests for onsite training/support, product feature request and product defects to Technical Support Manager.Provided Bi-lingual support for all customers located in South America and Spain.Provided telephone/onsite Tier II and III Technical Support and Network Consulting.Configure TCP / IP, Samba, Netatalk and AHT SUN servers to work with.

Provide Tier 1 technical support to 20,000+ national Internet service subscribers.Install and configure Internet services on Windows 3.11/9x/NT WS and Macintosh (8.x & higher).Create, update, and maintain Internet accounts and keep accurate records of activity.

Responsible for regression and performance testing of DocuSP for DT 6065 (Tahoe). - Submit regression suite to DT6065 (Tahoe) through various clients (WIN 95 / NT, UNIX, DOS, and Mac) - Upgrade and installation of Sun Solaris 2.5.1, DocuSP and other related software. - Work with Engineers in problem investigation, defect tracking, and enter events into.

Testing and certification of trial and finished products. - Verifying that materials produced were within client specification. - Age tested materials to verify that finished product stays within specification. - Supply clients with detailed product certificates on a timely manner.Type and route, throughout manufacturing, product specifications and trial.

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Activities and Societies: OLT Co-ed Social Society - http://oltfraternity.com/

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Education record