Ivan Alexander Email & Phone Number

Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

• Performing inspections on new properties, or changes to existing properties; measuring to verify accuracy or identify changes to be made to assessment records.
• Conducting inventory collection, verification and data maintenance work. Assigning manual class on improvements.
• Reviewing sale documentation for prices and financing to determine the nature of the sale and Manufactured Home documentation for relevant transactions
• Retrieving electronic or hard copy documents (e.g. building plans, web-fiche, land-use maps, and property records) and correctly coding associated folios.
• Updating address changes in the system.
• Maintaining a multi-user electronic filing system by filing, storing and/or retrieving a variety of documents; archiving and disposing of documents.

Victoria, British Columbia, Canada

• Responded to queries in order to provide end user support including troubleshooting and/or escalating/delegating to appropriate levels of support as defined by the incident.
• Provided first call resolution by actioning all Tier 1 level requests, while meeting or exceeding set productivity targets.
• Adhered to work commitments and daily schedule 95% of the time.
• Explained legislation to members of general public.
• Managed interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious and productive work environment.

Toronto, Ontario, Canada

• Performed keyword research, title tag and meta description development and provided on-page optimization recommendations;
• Developed and communicated ideas for improving SEO strategies, practices and approaches.

Kelowna, British Columbia, Canada

• Interpreting over phone and in person, one-on-one, and before groups of 10+ people
• Translating manuals, intake forms, personal, and business correspondence
• Establishing rapport through effective communication of confidential and sensitive information to a wide variety of clients
• Identifying and resolving conflicts related to the meanings of words, concepts, practices, and behaviors.
• Reading written materials, such as legal documents, scientific works, and rewriting it into specified languages
• Proofreading, editing, and revising translated materials

Canada

• Communicated by email and/or two (2) concurrent chats with merchants experiencing difficulties to determine and document problems.
• Consulted user guides, technical manuals and other documents to research and implement solutions.
• Emulated and reproduced technical problems encountered by merchants.
• Provided advice and training to merchants in response to identified difficulties.
• Provided business systems, network and Internet support to merchants in response to identified difficulties.
• Collected, organized and maintained a problems and solutions log for use by other technical support analysts.

Kelowna, British Columbia, Canada

• Oversaw deliveries of computer parts, medical equipment, foods, and beverages
• Coordinated daily delivery schedules for 10+ employees
• Handled 20-35+ customer calls per shift regarding order status updates, delivery rates, and billing procedures
• Trained 10+ new employees in customer service policies and inventory management over a 2-year period
• Streamlined ordering through the use of computer technology, decreasing delivery errors by 20%

San Francisco Bay Area

• Wrote to customers in their terms and on their level so that the advertiser's sales message was more readily received
• Presented drafts and ideas to clients
• Edited or rewrote existing copy as necessary, and submitted copy for approval by supervisor
• Conducted research to determine which of a product's selling features should be promoted

Kelowna, British Columbia, Canada

• Handled 20+ tables per shift
• Welcomed guests as they arrived
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Managed cash, check, credit orders.

Kelowna, British Columbia, Canada

• Determined method of shipment and arranged shipping; prepared bills of lading, customs forms, invoices and other shipping documents
• Assembled containers and crates, recorded contents manually or by computer, packed goods to be shipped and affixed identifying information and shipping instructions
• Maintained computerized record-keeping system (SYSPRO)
• Requisitioned supplies and materials
• Ensured smooth operation of computer systems, equipment and machinery and arranged for maintenance and repair work

Kelowna, British Columbia, Canada

• Monitored meters, gauges and electronic instrumentation on one or more chemical and formulation units, such as mixers, blenders, tabletting, and bottling machines
• Measured, weighed and loaded chemical ingredients following formulations
• Started up, shut down, troubleshot and cleaned equipment
• Adjusted processing machines and equipment
• Monitored reaction processes and transfers of products in conformance with safety procedures
• Recorded production data.

Kelowna, British Columbia, Canada

• Monitored inventory levels such as materials, equipment and stock
• Compiled inventory reports, recording the quantity, type and value of materials
• Prepared requisition orders to replenish materials, and stock
• Maintained stock rotation and disposed of and accounted for outdated stock
• Entered data for stock replenishment/relocation and inventory adjustments
• Reconciled physical inventories with computer counts.

Master Of Arts - Ma, English Language And Literature/Letters

Diploma, Urban Economics