• Coaches and mentors direct reports, conducts Performance Reviews with TTEC employees, provides continuous feedback• Sets Goals and measures for employees, while developing common team mission, vision and shared values• Develops and implements staffing plan• Resolves employee issues, concerns and problems• Conducts performance reviews • Actively participates in the hiring process• Assist with completion of HR processes and documentation• Certifies employees have individual development plans in place • Rewards and recognizes employees achievements• Acts as role model for TTEC values and guarantees compliance with internal rules• Singular point of escalation (customer site level) and support on resolution for both parts of the team

• Cascades business strategies, priorities and metrics appropriately• Coaches and mentors direct reports, provides continual feedback• Ensures employees have individual development plans in place• Acts as role model for TTEC values

• Manage inventory in EMEA Network by defining inventory target for assigned locations• Manage NPI: produce part forecasts for new products in time, place PO in time to ensure parts are available at FCS• Ensuring GPLM readiness tracker or any PLM monitoring toll is updated as per request.• Daily participation in meetings with other members of the team• All other legally permissible tasks requested by the line manager.

• Executes buying actions in support of material requirements via purchase plans with suppliers;• Ensure shipment schedules meet purchase plan and follow-up when necessary;• Ensure follow up on timely invoice payments; • Contributes to supplier performance reviews;• All other legally permissible tasks requested by the line manager.

• Manage and Monitor the daily Country HUB replenishment (execution and follow-up);• Manage and Monitor the reverse order flow to the Central Warehouse (Rebalancing);• Manage the priority of replenishment order based on Country HUB inventory situation;• Liaise with network planning function to highlight planning issue (impossibility or difficulty to execute replenishment plan);• Liaise with local country team for any change in the daily Country HUB replenishment• Optimize warehousing and transportation activity on the daily plan;• Ensure the E2E order management support on the replenishment flow;• Act as entry point for inquiries about Country HUB replenishment activities;• All the other legally permissible tasks requested by the line Manager

-Offering and selling products and services of the operator - like prepaid programs related to usage of telephone and internet-Resolving customer service problems.