Iva Hasagic Email & Phone Number

¤ Set goals and delegate responsibilities to team members.¤ Strong leadership qualities allow me to communicate my vision and explain to the team members how they can achieve their objectives.¤ Balancing my responsibilities and completing all my tasks using organisational skills.¤ Set the standard for service across all departments.¤ Communication. ¤ Conflict resolution.¤ Crucial decisions - quickly after reviewing previous outcomes and current data.ACHIEVEMENTS ¤ I have created a new delegation of tasks that led to a nicer presentation and increased sales.¤ Organised office administration that minimised office activity and led to faster and easier efficiency of work in the office.¤ I'm completing my tasks in a short period of time and so increasing the efficiency of work in the team.¤ By reorganising, prioritising daily tasks and with a proper delegation of tasks led to daily efficiency by 30%

Glasgow, Scotland, United Kingdom

¤ Operationally strong to manage in a diverse and fast paced store role¤ Set the standard for service across all departments¤ Reaching and exceeding sales targets through assisting customers in the selection and purchase of merchandise¤ Organising and implementing store rotas and covering shifts and holidays thorough effective staff management¤ Helping, training and motivating sales staff on selling procedures to help achieve sales goals¤ Drive store sales and exceed on achieving in store KPI’s¤ Good communication skills as I'm daily in contact with customers and suppliersGOALTo return the inventory difference to "normal" => Difference after the progress was +0.92%ACHIEVEMENTS¤ Improved write-offs of fresh meat, with better calculation of orders I have reduced meat waste by 15%¤ In communication with employees and actively listening to their needs, I have improved employee morale and improved productivity by 15%¤ Praised by the Store Manager for a great presentation of the product, which resulted in an increase of sales, in one day, by 7%

Zagreb, Croatia

¤ Maintain a fully-stocked inventory and orders¤ Help staff resolve on-the-job challenges¤ Ensure customer satisfaction and gracefully handle any complaintsACHIEVEMENTS ¤ Selected by the head of the region, as the mentor of new employees. ¤ Attended various educations within the company and devised new strategies in employee training.

Dublin, County Dublin, Ireland

¤ Manage day-to-day operations of the cafe¤ Hire and onboard new wait staff and baristas¤Train employees on drinks preparation and proper use of coffee equipment¤ Coordinate with vendors and order supplies¤ Maintain updated records of daily, weekly and monthly revenues and expenses¤ Add new menu items based on seasonality and customers’ preferences ¤ Advise staff on the best ways to resolve issues with clients and deliver excellent customer service¤ Ensure all cafe areas are clean and tidy¤ Nurture friendly relationships with customers to increase loyalty and boost reputation

Education record

Google Project Manager