Ivan Acevedo Email and Phone Number
Ivan Acevedo work email
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Ivan Acevedo personal email
Operations Manager with a demonstrated history of delivering high quality results. Skilled in Management, Customer Service and Analysis for Operations/Training & Collections departments; proven ability to drive Credit/service standards that improve efficiency while reducing the cost of doing business. I enjoy building rapport with employees at all levels within the organization by providing superior support through coaching, Banking and motivation
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Operations ManagerBank Of America Sep 2023 - PresentNewark, Delaware, United States
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Operations ManagerWells Fargo Sep 2020 - Sep 2023Philadelphia, Pennsylvania, United StatesOperations Manager responsible for multiple areas and team members. -
Customer Service Team ManagerAmazon Sep 2016 - Jul 2020Virtual -
Data AnalystAmazon Jun 2016 - Oct 2016Middletown, Delaware
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TrainerAmazon Sep 2012 - Jun 2016Middletown, De- Create and implement training material for all processes and safety training.- Complete audits, trend analysis on associates and processes for both safety and productivity.- Grant access for various systems and tools.- Benchmark audits and performance metrics.- Retrain associates struggling to meet minimum requirements.- Greet and process new hires.- For the 2014 Holiday Season, we processed over 2,000 full time and 3,000 temporary associates.- Assist, when needed, in every process in the facility.
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Credit Claims AnalystBank Of America Aug 2011 - Sep 2012Newark, DeCard Services - Credit Claims Analyst/Customer Service- Assist customers with billing disputes against merchants using the Fair Credit Billing Act (FCBA)- Also assist with minor customer service issues; Change of Address, Issue New Credit Card, etc...
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SupervisorJpmorgan Chase & Co. 2004 - 2007Newark, DePrivate Banking - Cash Services, Investigation (Supervisor)The team was responsible for all Cash Investigations within Private Banking, including Money Transfer Investigations, Check Investigations, Money Market Accounts, Demand Deposit Accounts and Teller & ATM investigations. The unit was also responsible for nightly General Ledger accounting.- Hiring, training, reviews, corrective action.- Team management and direction, disseminating department and company direction.- SLA's and Compliance updates creating operating documents and procedures. - Meeting with direct reports and senior managers, giving reports, updates and stats, escalating issues and providing recommendations. -
Supervisor & Vendor Relationship ManagerJpmorgan Chase & Co. 1993 - 2004Newark, DeResponsible for five full time employees, four partime employees and twenty five temporary staff.Vendor Relationship Manager for outside print and rendering vendors.Unit responsibility - Rendering of Private Banking statements, advices, 1099's, quarterly mailings, prospectuses and special mailings.- Creating reports and stats for all products and services- Creating procedures- Meeting with temporary staffing managers and providing feedback.- Meeting with vendors, inspecting vendor facilities, writing and reviewing contracts, documenting and tracking issues.- Organizing one off mailings/client notifications/inserts with Legal and Public Relations teams.- Acting as a liaison between operations, systems, outside vendors and clients.
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Operations SupervisorJpmorgan Chase & Co. 1988 - 1993Newark, DeCredit Products - Supervisor, responsible for a team of five loan processors.The unit was responsible for creating and maintaining personal loans for wealthy individuals and their companies. Initiating new loans, participations, syndications, processing payments, payoff's, moving funds, securing collateral, and investigating any discrepancies. The unit was also responsible for accounting its general ledgers on a nightly basis.
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Cash ManagerJpmorgan Chase & Co. 1985 - 1988New York, Ny- Assisting the head Investment Manager for the JPMorgan Capital Appreciation Fund.- Managed approximately 200 Trust, Fiduciary and Advisory accounts. - Responsible for investing all available funds into short term investments or make funds available for securities which were settling. - Regular meetings with managers, team members and Investment Officers to plan investment objectives and mitigate issues.
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ProcessorJpmorgan Chase & Co. Mar 1982 - 1985New York, NyMoney Transfer Operations - Processor- Data entry, processing money transfers domestically and internationally, via CHIP's, The FED, Swift or book entries. - Editor / Investigator
Ivan Acevedo Skills
Ivan Acevedo Education Details
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Cardinal Hayes H.S.
Frequently Asked Questions about Ivan Acevedo
What company does Ivan Acevedo work for?
Ivan Acevedo works for Bank Of America
What is Ivan Acevedo's role at the current company?
Ivan Acevedo's current role is Sr Operations Manager at Bank of America.
What is Ivan Acevedo's email address?
Ivan Acevedo's email address is ac****@****zon.com
What schools did Ivan Acevedo attend?
Ivan Acevedo attended Cardinal Hayes H.s..
What skills is Ivan Acevedo known for?
Ivan Acevedo has skills like Training, Operations Management, Management, Process Improvement, Business Process Improvement, E Commerce, Customer Service, Leadership, Banking, Microsoft Excel, Team Building, Inventory Management.
Who are Ivan Acevedo's colleagues?
Ivan Acevedo's colleagues are Rose Sincard, Lynn C Nunez, Ashley Arias, Temitope Adewole, Jennifer Capron, Dekeda Johnson, Kieran Kelly.
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