Duties and responsibilities:• Representing the company at international business events.• Developing company’s business within predefined region.• Developing lasting relations with key customers.• Providing forecasts on deals and revenue performance.• Driving sales in a defined set of accounts to meet/exceed revenue targets.• Analysing customer’s needs and developing offers for new services and products implementation;• Facilitating smooth delivery process.• Tech team management.• Providing reports for top-management and Board members.Done• Developing and leading the “technology breakthrough program” for one of the key customers inSouth East Asia.• Driving substantial sales growth in Asia-Pacific region.• Driving successful launch of fintech projects in EMEA and APAC regions.• Development and application of individual support model for international customers.• Cost-effective international team management.

Duties and responsibilities:• Providing leadership to IT team.• Project portfolio (program) management.• Innovations implementation.• High quality and cost effective systems implementation.• Vendor and Budget management.• IT costs and processes optimisation.• IT initiatives and projects direction using Agile and Scrum.• IT services and application management.• Directing and managing staff, including hiring, performance management and assessment, development, mentoring, training and staff budgeting.• Providing reports for top-management and Board members.Done:• 5 project managers team lead, development and motivation.• Implementation of cost-effective project management process.• CRM integration and deployment project resulting in 10% profit growth.• Successfully led Mobile application development and deployment project (500+ devices).• Implementation of alternative payment solution, leading to significant increase of received payments.• 30% communication services cost reduction.• Data Quality solution integration.• Various online integration services.

Duties and responsibilities:• Department lead (75 employees).• Initialisation of necessary software updates.• Customer complaints process management.• Fraud detection and warning process direction.• Social media complaints handling management.• Forecasting development.• Customer data relevance management process creation.• Process optimisation.• Present local CEO board and Corporate monthly results.• Solution development for service operations automation.Done:• Team reorganisation to improve complaints and claims handling process.• Development and integration of passive sales into complaints and claims processing operations, resulting in 15% sales growth.• Development and implementation of universal complaints and claims processing.• Implementation of SLA, OLA and forecasting for complaints management.• Deployment of FTR (First Time Resolution) techniques resulting in considerable client satisfaction increase.• Development and implementation of customer data relevance management concept and process.• General data corruption reasons analysis, followed by more than 20 solutions for eliminating and avoiding data errors, resulting in 80% growth of data quality.• Data actualisation process integration, resulting in client connectivity increase and direct sales growth.• Implementation of client connectivity evaluation.

Duties and responsibilities:• User support.• Software support and development.• Software integration.Done:• Development and implementation of Optical document recognition, resulting in significant increase of operations department productivity.• Accounting report software development.• Loan issue software deployment lead.