Ivan Abreu Email & Phone Number

Miami, Fl, Us

Doral

• Improves system performance by identifying problems; recommending changes.• Provide first line helpdesk support to students, assisting them with hardware and software problems via phone or face to face. • Assist with the purchase of new equipment. • To provide 1st line technical support; answering support queries via phone or face to face. • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service… Show more • Improves system performance by identifying problems; recommending changes.• Provide first line helpdesk support to students, assisting them with hardware and software problems via phone or face to face. • Assist with the purchase of new equipment. • To provide 1st line technical support; answering support queries via phone or face to face. • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Take ownership of user problems and be pro-active when dealing with user issues. • Respond to enquiries from clients and help them resolve any hardware or software problems. • Support users in the use of computer equipment by providing necessary training and advice. • Maintain a log of any software or hardware problems detected. • To escalate more complex calls to the relevant IT Support member. • Notify relevant staff to arrange for external technical support where problems cannot be resolved in house. Show less

Miami/Fort Lauderdale Area

• Accountable for maintaining and improving all sales and marketing projects.• Researched and evaluated technology solutions and presented recommendations for improved system operations.• Supervise night shift production and packaging tasks and ensure efficiencies, optimal customer services and cost objectives.• Monitor and maintain computer systems and networks.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.• Develop… Show more • Accountable for maintaining and improving all sales and marketing projects.• Researched and evaluated technology solutions and presented recommendations for improved system operations.• Supervise night shift production and packaging tasks and ensure efficiencies, optimal customer services and cost objectives.• Monitor and maintain computer systems and networks.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.• Develop competent team of workers through coaching or counseling, performance management and effective communication.• Train and provide support on lean initiatives to optimize employee input. • Ensure adherence to company policies and procedures according to shift timing and work elements. • Manage all communication with associates and management to address all key issues. • Organize shift meetings to communicate and resolve all issues for night operation. • Prepare and compile reports on production shortfalls, employee accidents, equipment problems and employee relation matters to facilitate smooth night shift operations. • Provide leadership, trained, planned, organized, tracked projects and ensured business goals are achieved. Show less

New York

• Account management and support of key accounts.• Manage all aspects of Information Systems and Web Development.• Review, research, recommend, and implement the technology to support internal and external systems, including: data management, network infrastructure, publishing and business applications. • Daily oversight of Software Applications, Project Management, Production Operations, Quality Assurance, Auditing and Financial reports.• As a lead technical liaison and primary… Show more • Account management and support of key accounts.• Manage all aspects of Information Systems and Web Development.• Review, research, recommend, and implement the technology to support internal and external systems, including: data management, network infrastructure, publishing and business applications. • Daily oversight of Software Applications, Project Management, Production Operations, Quality Assurance, Auditing and Financial reports.• As a lead technical liaison and primary point of contact, I ensure quality and client satisfactions are met on Application Issues; e.g. bugs, enhancement, incident and request.• Work closely with client’s project managers to develop business applications and manage projects to completion.• Make recommendations, build consensus, and insure successful deployment of critical applications and security.• Manage up-to-date delivery of systems defined by today’s technology and business plans.• Thorough Root Cause Analysis to establish actual root cause of incidents.• Evaluate business requirements for applications and systems integration.• Participate in the definition, testing, training, implementation and support of system requirements.• Liaise with IT infrastructure on server outages, and support teams to resolve any issues in which cannot be resolved from the frontend and back end interface.• Responsible for application administration, managing outstanding support logs, incident tickets. Show less

Bachelor'S Degree, Information Technology

Intro to computing (CGS 1920) Programming in Java (COP 2250) Introduction to Human Computer Interaction (CEN 3721) Intermediate Java (COP.

Bachelor'S Degree, Business Administration