Ivan Adame Email & Phone Number

• Responsible for day-to-day operations, • Working knowledge of P&L• Provides leadership, guidance and training to location staff inclusive of the service area (QTA), sales training, customer service, car quality, turn-backs, maintenance, in-fleeting, productivity, etc• Provide ongoing training, coaching, and motivating of sales staff through Performance Management & Coaching• Exceed performance targets, maximize sales revenue, achieve operational goals and financial objectives• Maintain contract compliance with all sales related employees• Ensure effective management of labor through scheduling and payroll processes• Achieve unparalleled customer satisfaction and address customer issues in a timely manner with the goal of exceeding NPS & response time targets• Administer and monitor location safety program, and compliance of policy and procedure• A/R collections• Ensure claims documentation is submitted properly (inclusive of pictures) within 24 hours of incident or damage being discovered and follow up on all overdue rental agreements and impounded vehicles are picked up as soon as possible after being impounded• Oversee the scheduling of fleet maintenance, taking into account customer demand and vehicle need for: oil changes, tire rotation, and OEM recalls

El Paso

• Responsible for day-to-day operations• Provided Advantage Rent-A-car services and products in a manner consistent with corporate policies, procedures and standards• Forecasting and pricing• Physically tracked and monitored rental fleet inventory• A/R collections• Retain and grow existing accounts and solicit new business.• Setting goals for location, and rental agents • Handling customer issues