@ Louis Dreyfus CompanyProvides second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details per help desk proceduresCommunicates with client regarding incident progress Ensures tickets are always updated until issues are resolvedComplies with IT policiesLiaises with… Show more @ Louis Dreyfus CompanyProvides second-line investigation and diagnosis Resolves and closes incidents/service requests as per help desk procedures & allocated timelines Escalates unresolved incidents/service requests within agreed timescalesLogs relevant incident/service request details per help desk proceduresCommunicates with client regarding incident progress Ensures tickets are always updated until issues are resolvedComplies with IT policiesLiaises with clients, other IT support groups and 3rd party providers when necessary Performs staging of PCsPerforms IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and supportTroubleshoots and resolves PC incidents and/or VIP requestsCoordinates with Service Desk for hardware repair Assists with Security Officer on IT security issues and virus eliminationAssists local Server Team when server maintenance is required Creates/maintains documentation Special events coverageLocal network support and/or assists centralized Network team Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring and troubleshooting User account creation/deletion and file permissions Backup management and maintenance Show less

IT Support engineer @ PfizerDeep insight into global IT dynamics within large-scale environments.Troubleshooting software, hardware and LAN network issues.Providing on-site and remote support for end-users.Supporting Office 365 AppsProficient in Active Directory and Intune (Autopilot).Experience with Mobile Device Management (MDM) for iOS Devices (Maas360).PC Asset management (CMDB)Oversight and management of server rooms (in collaboration with networking… Show more IT Support engineer @ PfizerDeep insight into global IT dynamics within large-scale environments.Troubleshooting software, hardware and LAN network issues.Providing on-site and remote support for end-users.Supporting Office 365 AppsProficient in Active Directory and Intune (Autopilot).Experience with Mobile Device Management (MDM) for iOS Devices (Maas360).PC Asset management (CMDB)Oversight and management of server rooms (in collaboration with networking teamsfor retiring and updating network devices).Maintenance and servicing of printers (in collaboration with HP Support).Support for conference rooms.(For big events and etc.)Proficient in ITSM systems (ServiceNow and Service Manager). Show less

Workstation Setup & Configuration:Installing operating systems like Windows, MacOS, Linux.Hardware setup including processors, memory, disks, and peripherals.Configuring network settings and connecting to network resources.Workstation Maintenance:Troubleshooting hardware and software issues.Performing routine maintenance tasks such as software updates and antivirus scans.Using system monitoring and management tools.User Account Management &… Show more Workstation Setup & Configuration:Installing operating systems like Windows, MacOS, Linux.Hardware setup including processors, memory, disks, and peripherals.Configuring network settings and connecting to network resources.Workstation Maintenance:Troubleshooting hardware and software issues.Performing routine maintenance tasks such as software updates and antivirus scans.Using system monitoring and management tools.User Account Management & Permissions:Creating and managing user accounts and groups.Controlling access to resources and configuring user permissions.Assisting with password changes and access restoration.Software Installation & Support:Installing, configuring, and updating business software.Resolving application conflicts and compatibility issues.Providing training and guidance on software usage. Show less