Ivan Andreas Email & Phone Number

Denpasar, Id

Bali, Indonesia

Responsibilities as a Customer Relations Specialist:Serving as the primary point of contact for customer inquiries, feedback, and issue resolution.Building and maintaining strong relationships with clients to understand their needs and preferences.Providing personalized assistance and guidance to customers to enhance their overall experience.Addressing customer concerns promptly and effectively to ensure satisfaction and retention.Collaborating with… Show more Responsibilities as a Customer Relations Specialist:Serving as the primary point of contact for customer inquiries, feedback, and issue resolution.Building and maintaining strong relationships with clients to understand their needs and preferences.Providing personalized assistance and guidance to customers to enhance their overall experience.Addressing customer concerns promptly and effectively to ensure satisfaction and retention.Collaborating with internal teams to coordinate responses to customer inquiries and resolve complex issues.Implementing strategies to improve customer engagement and loyalty.Monitoring customer satisfaction levels and identifying areas for improvement.Contributing to the development and enhancement of customer service processes and procedures. Show less

Bali, Indonesia

Responsibilities as a Support Specialist:• Customer Assistance: Providing prompt and empathetic support to resolve customer inquiries and technical issues.• Issue Resolution: Efficiently troubleshooting and resolving customer problems to ensure satisfaction.• Product Knowledge: Maintaining expertise in products/services to provide accurate assistance and support.• Documentation: Recording interactions and solutions for future reference and analysis.•… Show more Responsibilities as a Support Specialist:• Customer Assistance: Providing prompt and empathetic support to resolve customer inquiries and technical issues.• Issue Resolution: Efficiently troubleshooting and resolving customer problems to ensure satisfaction.• Product Knowledge: Maintaining expertise in products/services to provide accurate assistance and support.• Documentation: Recording interactions and solutions for future reference and analysis.• Feedback Management: Gathering and conveying customer feedback for continuous improvement.• Escalation Handling: Ensuring smooth escalation of complex issues to relevant teams while keeping customers informed.• Training and Guidance: Empowering customers through effective training on product usage.• Quality Assurance: Conducting checks to maintain service standards and uphold brand reputation. Show less

Batam, Riau Islands, Indonesia

Indonesia

Singapore, Singapore

Events Coordinator- Plan & Set up events for thousands of people.- Hire & Trained new staff/Trainees- Set up schdules and jobs for staff

Singapore, Singapore

Camp Instrcutor- Taught students of all ages teambuilding skills- Taught students of all ages leadership skills- Conducted activities and games- Certified trainer and first aider

Diploma, Interior Design, B

Activities and Societies: Student Councilor, Muay Thai

Technical Dilpoma, Architecture, A

Activities and Societies: Student Councillor, Muay Thai