• Establishing and maintaining great relationships with our clients' stakeholders through a deep understanding of the business domain and their needs. • Gathering and analyzing business requirements, regularly and closely with stakeholders as well as with design and engineering teams, product and project managers. • Creating and keeping up-to-date product backlog - creating user stories and acceptance criteria from the product vision and epics.• Proposing new solutions to the client processes and product development.

• Project management: planning, organization and implementation of projects• Business analysis• Development of project documentation and product specifications• System installation, deployment, testing and maintenance support• Development and scripting (configuration customization, micro-application development and scripting)• Second level of technical support• Active participation in the sale of ECM and other company solutions (pre-sale)

▪ Consultancy (pre-sales, business analysis, scope and design advice, key account management) ▪ Business Process Management (analysis, documentation and optimization of business processes)▪ Application development (support, testing, deployment, product specification and user manual)▪ Customer support (training, query resolution, incident management)

▪ Business process analysis▪ Process optimization▪ Organizational change management▪ Management of the Company's micro-organization▪ Development of a documentation management system within the Company