Key Responsibilities:• Leading and steering a team of 8 Associates (including 4 Financial and 4 Operations Associates) within the NVOCC (Non-Vessel Owning Common Carrier) department, providing best-in-class client support to key accounts within the UK market, creating, maintaining and achieving KPIs for key accounts and their clients, reporting dynamic forecasts provided by clients towards the company GHQ base and communicating effectively with origin local offices to ensure customer volumes needs and arrival deadlines are achieved.• Overseeing the operations side of imported goods by creating and maintaining A-Z procedures on how to use and follow internal systems and processes to meet client expectations, administering monthly dashboard reporting to internal company management, to control customer volumes while ensuring expected annual profits are met.Key Achievements:• Supporting the organisation’s cost control measures, through meticulously managing the financial side of the business, by maintaining and updating weekly profit reports, achieving 100% accuracy in client invoicing, also creating and launching master excel finance sheets, to align internal management, as well as to provide smooth day-to-day job flow for NVOCC department’s Financial Associates.• Forging, maintaining and nurturing strong local and international partnerships across the organisation’s business units, facilitating the implementation of improvements to client processes, as well as the identification of profit enhancing opportunities.• Devised, introduced and implemented new process and software, utilising Kaizen methods, significantly improving key functions within the NVOCC department. • Promoted to Key Accounts Operations Team Leader in October 2016.

Key Responsibilities:• Managed a team of customer service employees to deliver support to more than 100 customers within the credit card industry, motivated the team to perform at their best, conducted regular training session with the team, conducted quality assurance surveys with customers and reported findings to staff, promoted the vision of the organisation, oversaw the work of all team members.• Maintained compliance with banking policies and procedures, demonstrated extensive knowledge of banking products and services, processed Balance Transfers, Complaints, Credit Card Payments, Statements of Accounts within 4 minutes allowance per call, also handled customer complaints brought.Key Achievements:• Spearheaded and influenced the call centre towards consistently meeting demanding service levels and KPIs relating to a number of call metrics including; call count, average handling time, quality of call and average hold time.• Awarded for achieving ‘Excellent Customer Services’, by reaching and exceeding internal customer level goals.• Awarded for ‘Perfect Time Keeping’ 3 months in a row, out of 200 colleagues.

Key Responsibilities:• Delivered a wide variety of items to different addresses and through different routes, followed routes and time schedules, loaded, unloaded, prepared, inspected and operated a delivery vehicle, asked for feedback on provided services and resolved clients’ complaints, completed logs and reports, followed relevant regulations and safety standards.

• Achieved high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods, measured and reported the effectiveness of warehousing activities and employees performance, organised and maintained inventory and storage area, ensured shipments’ and inventory transactions’ accuracy, communicated job expectations and coached employees, determined staffing levels and assigned workload, delivered training to the employees towards achieving high standards for picking, packing, despatch.• Led a team of up to 22 employees, maintained items record, documented necessary information and utilised reports to project warehouse status, identified areas of improvement and established innovative work procedures and practices, conferred and coordinated activities with other departments, planned all picking processes, controlled picking up to 30k of goods per shift, achieved DHL and House of Fraser packing standards, operated PO reports for both the customers and DHL Management.

Key Responsibilities:• Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship), received and processed warehouse stock products (pick, unload, label, store), performed inventory controls and kept quality standards high for audits, completed diary logs into inventory, reported any discrepancies, communicated and cooperated with supervisors and co-workers, followed quality service standards and complied with procedures, rules and regulations.• Kept a clean and safe working environment and optimised space utilisation, operated and maintained preventively warehouse vehicles and equipment, planned and executed of activities in relation to company`s objectives and targets.Key Achievements:• Played a pivotal role in reducing customer complaints, by enhancing packing of the goods.• Achieved KPIs and daily targets for a period of 180 consecutive days (shifts).

Key Responsibilities:• Coordinated with manufacturers as well as retailers and consumers, managed the activities of the staff, developed business and made business deals with existing or prospective clients, planned the of transport of various furniture in order to deliver in a quick and efficient manner, met with the clients by visiting them in order to present new prices, furniture models and arranged expositions in their shops, completed sales via invoicing clients and controlling revenue, also oversaw the cost side of business deals.Key Achievements:• Drove the volume of sales among 80 clients by steering negotiations of deals/transportation within 48 hours, leveraging any terms and conditions towards accordingly, and reaching profitable agreements, significantly maximising company profits.• Implemented training and development initiatives for staff on various products that the company dealt with to improve the product knowledge of the staff, through managing teams’ performance, holding 1-2-1s, as well as maintaining individual development plans, supporting the organisation’s strategic objectives in the personal and professional development of key staff members, whilst strengthening the organisation’s team.

Key Responsibilities:• Planned and coordinated the shipment of goods, negotiated with a variety of people, such as shippers, agents and vendors, kept track of invoices and prepared reports to expedite the billing process, ensured that shipments were in compliance with the laws and regulations governing the export industry, monitored the processing of orders and checked that distributions ran smoothly, organised business meetings, negotiated product prices, transport, documentation etc.• Targeted and analysed future potential export markets in any E.U. country where furniture was selling at a higher price than the company’s prices (Sweden, Greece, Italy, France), provided quotations for larger orders, oversaw all export documents and the transport of furniture (invoices + CMR).

Key Responsibilities:• Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that grew market share, improved customer experience and drove growth, created buy-in for the product vision both internally and with key external partners, developed product pricing and positioning strategies, scoped and prioritised activities based on business and customer impact, maintained communications with global clients to identify the best-selling products within the furniture industry, also organised European transport and routing etc.