Ivan Austin Email & Phone Number

Minnetonka, Minnesota, US

• Champion the budgetary planning and execution strategies for IT expenditures and initiatives, leading a team of talented engineers who support our internal infrastructure, development team, sales, and customer service.
• Manage team providing 24/7 stabilization, support escalation, and advanced troubleshooting in maintaining all IT and DevOps processes/procedures while maintaining engagement throughout the cycle to resolution.
• Responsible for maintaining the integrity and security of the enterprise data systems that support the company's various operating units.
• Designed, built, and managed SaaS infrastructure encompassing AWS Regions for redundancy, business continuity, and disaster recovery.
• Responsible for consolidating hosting, tools, subscriptions, renegotiating contracts, changing vendors, and self-hosting applications.
• Implemented an IT Change Control mechanism to attain greater control over the IT Infrastructure bringing the IT and DevOps team together regularly to maintain alignment and progress toward project goals.

Minnetonka, Minnesota, US

• Engineered and built-out solutions to bridge the integration gaps between application development and product development/management.
• Enhanced application infrastructure and deployment processes for better release quality; planning releases and scopes; proposing technical solution options; producing technical specifications; and updating software.
• Provided third level hardware, firmware, and software 24/7 technical support for production and corporate locations diagnosing root causes of problems using system monitoring tools and developed corrective action plans.
• Participated in the Change Management process in a non-development role, deployments, and back out procedures.
• Remediated service disruption incidents to ensure maximum uptime as required by SLAs.
• Works closely with management to identify key security issues, establish a corporate-wide Information Security Policy, and an Incident Response Plan including consistent data backup and recovery plans monitoring.

• Provided small to mid-size client support with Cloud Computing Services (AWS, GCP) and implementation of WordPress hosting.
• Led CI/CD Pipeline creation and guidance utilizing Git, Github, Jenkins, Maven, Ansible, and created MySql backup/restore processes.

Charlotte, NC, US

• Functioned as a DevOps Team Lead SME working on server configurations and internal and external application deployment supporting 15 internal business platforms.
• Developed various global teams to plan, deploy, and maintain components based on business standards and requirements to meet availability, scalability, and reliability.
• Responsible for training new technologies and providing insight to internal teams utilizing SharePoint and BMC Discovery.
• Allocated and delegated team workload for efficient task implementation. CA Clarity, BMC Remedy, Atlassian Jira.
• Participated in multiple platform transitions, including the transition to Ansible from previously used Interwoven and Bladelogic, and from Waterfall to Agile methodology.
• Worked closely with the Build/Packaging team in developing code builds and environments for integration of new or existing products and the successful integration and certifications of products throughout all the SDLC.

Bloomington, MN, US

• Managed AIX Enterprise System, managing 50+ front-end, development, and backup servers driving a multiple-million dollar business-to-business website volume; provided database and application services to 400 to 500.
• Represented the Infrastructure team in weekly cross-systems department meetings providing communication and visibility throughout the IT department to prevent surprises and minimize the risk of major technical issues.
• Coordinated quarterly server maintenance for all applications. This requires working with all IT Application leaders and business leadership.
• Coordinated quarterly test data management for all QA application environments. The objective was to maintain accurate and viable test data. This requires working with all IT application teams and the Infrastructure.
• Coached and mentored junior technicians to analyze and troubleshoot technical systems, provide top talent customer service, and career and personal development.
• Led multiple projects that included detailed coordination with IT leadership, external vendors, and business stakeholders, including developing capacity plans for Unix system performance, cost-effective technical.

Bloomington, MN, US

• Worked with the manufacturing automation team to support the PLCs and control applications and served as a support specialist, providing 24/7 support of up to 400 end-users for hardware, laptops, RF devices, desktops.
• Collaborated with other technical service teams to manage, maintain, and resolve complex IT and hardware services and contributed to investigations of root cause analysis for incidents, engaging vendors where needed.
• Deployment of a new wireless network utilizing Mobil RF devices and implemented encrypted wireless communications protocols.
• Re-architected Windows Server and PLC infrastructures to meet business development requirements and increased efficiency.
• Installed/maintained Microsoft Server 2000/2003 and maintained system continuity and consistency.

Bloomington, MN, US

• Managed 10 to 12-person Distribution Team and facilitated the timely and accurate fulfillment of 1000 to 2000 daily customer orders in a high-volume distribution center.
• Monitored team performance, identified inefficiencies, recommended procedural and process enhancements, and improved team productivity/efficiency.
• Served as Warehouse/Management/IT Liaison, bridged intergroup communications, defined and communicated technical requirements to IT Team, and provided technical feedback and insights to non-technical end users.
• Strategically scheduled personnel, delegated task assignments, and optimized labor/workflow efficiency.