Ivan Barthel Email & Phone Number

Long Beach, CA, US

San Dimas, California, US

San Dimas, California, US

In my new role I directly lead a team of 3 Tier 2 ServiceDesk techs in our San Dimas location as well as provide escalation services and triage corporate wide.While my focus is on implementing and supporting new technologies for the organization such as VDI and Telehealth. I also work with business members and various IT members to help update current.

San Dimas, California, US

• Providing an analysis on current support processes for the Client Support team
• Respond to support phone calls and email requests for technical support.
• Provide first call resolutions, resolve Tier 2 escalated issue and escalation support
• Provide after hour support
• Various types of troubleshooting in all areas of IT in the organization:o Network – Wired/Wireless/IP Phoneo Printerso Applications Internally Created and Externalo Smart phones/Tablets

Irvine, CA, US

US

• I was the Lead Internal SAP SOX Auditor between 2011 and 2015. These controls consisted of accessing sensitive HR, SAP Financial and Network accounts for the enterprise during quarterly audits. I also lead the year end.
• Migrated live and archived data from our Novell Identity Access Management system and worked with our in house developer and IAM SME to develop a custom Identity Access Management database via Lotus Notes. I then co.
• Co-managed our 2012 Disaster Recovery process enhancement and execution with the assistance of a Deloitte consultant. This consisted of joint efforts by our SAP, Server, Network and SAN SME’s.
• Assisted the IT Steering Committee with the cost savings of nearly 300k annually in proposing process enhancements to revert from Open Text to eRoom for the Enterprise.
• Proposed and implemented a monthly SOX audit to assist in the proactive finding and remediation of any possible SOX compliance issues with our SAP and Network Accounts.

US

• I provided interactive support in the following areas including executive support, desk side, network, server, video conferencing and antivirus support to all Santa Ana office users and our remote Wind Sites. I was.
• Was successfully able to accurately acknowledge, troubleshoot and resolve roughly 50 service request daily.
• Solely supported all aspects of desktop and helpdesk support. Excluding very rare occasions where request needed to be escalated for management review and approval.
• Successfully implemented Webroot for client side virus protection and Sophos for server side virus protection with our Server Administrators from our other sites in the Midwest and east coast.
• Was responsible for the enhancement of our New Hire, Termination and transfers process of employees between remote office locations.
• Proposed, designed and implemented a Lotus Notes database for user IT Device inventory. This database notified HR as well as provided them with information needed for the proper return of company devices. This was.