outsourced to DXC Technology Slovakia s.r.o as member of L1 Network Operations Team.Responsible for solving system-generated and client raised incidents for multiple customers mainly in Europe with 24/7 coverage.My work was mainly focused on:Monitoring network infrastructure to ensure security and availability of servicesTroubleshooting network and security related incidentsCommunication with customer on professional level via emails and phone calls, cooperation with team members and other support teamsㅤDuring my job I got experience with:Routing and switching solutions(Aruba, HPE, Cisco)Security (Checkpoint, Fortinet, Bluecoat, Ivanti, Zscaler)Wireless (Aruba, HPE, Cisco)SD WAN/LAN solutions(Meraki, Fortinet, Cisco ACI, Viptela)Experience with TCP/IP, BGP, OSPFKnowledge of Layer 2 and 1 SwitchingTicketing tools i was working with:Service NowService Manager 9