Ivan Ben Ker Email & Phone Number

Singapore

Melbourne, Victoria, Australia

My duties as a senior business analyst include gathering requirements, analyzing these requirements, drafting up functional and technical specifications, UML diagrams, designing business solutions and working with offshore vendors to implement these solutions to assist in the operations of the organization. I was in charge of revamping the franchise services software where franchisees log their customer details, services provided, schedule and their contact details. The franchise… Show more My duties as a senior business analyst include gathering requirements, analyzing these requirements, drafting up functional and technical specifications, UML diagrams, designing business solutions and working with offshore vendors to implement these solutions to assist in the operations of the organization. I was in charge of revamping the franchise services software where franchisees log their customer details, services provided, schedule and their contact details. The franchise services software also allows franchisees to track their own performance, earnings and schedule with their customers Show less

Singapore

My duties as a senior solution analyst include gathering requirements, analyzing these requirements, drafting up functional and technical specifications, UML diagrams, designing business solutions and implementing these solutions to assist in the operations of the organization. With the business users' sign-off agreement, I then proceed to design and develop the solutions, arrange user acceptance tests and implement these solutions into the production environment.Using my knowledge in… Show more My duties as a senior solution analyst include gathering requirements, analyzing these requirements, drafting up functional and technical specifications, UML diagrams, designing business solutions and implementing these solutions to assist in the operations of the organization. With the business users' sign-off agreement, I then proceed to design and develop the solutions, arrange user acceptance tests and implement these solutions into the production environment.Using my knowledge in the k2 technology, I have successfully performed the migration of the old business processes, enhanced them and implemented them into the production environment. I was also placed in charge of managing the Customer-Relationship Management application. Throughout the project, I have gained tremendous knowledge on the usability, capabilities and the functionalities of the CRM solution.Additionally, I have also designed and implemented new business solutions which integrates with the CII (Critical Information Infrastructure) application via Oracle and Microservices. Show less

Singapore

As a senior solution analyst, I was the subject matter expert tasked to lead the project on implementing the K2 technology in the organization to automate business processes, so as to increase efficiency and reduce time taken.On a daily basis, I utilize my skill set of a strong technical background in the k2 technology and good communication skills as i am required to interact with the customers to provide consultation. Day in and out, I meet with the business users to draft functional… Show more As a senior solution analyst, I was the subject matter expert tasked to lead the project on implementing the K2 technology in the organization to automate business processes, so as to increase efficiency and reduce time taken.On a daily basis, I utilize my skill set of a strong technical background in the k2 technology and good communication skills as i am required to interact with the customers to provide consultation. Day in and out, I meet with the business users to draft functional specification documents. With these documents, I will then prepare the technical specification document. With these set of documents, I work hand in hand with the vendor to design and implement the solution.On a weekly basis, I meet up with my team members to track their progress and to update the project manager. Additionally, I train and guide the team on how to utilize on the K2 technology, so as to implement process automation across the organization.With my knowledge and experience, I have instilled a strong trust and confidence in the k2 platform with the higher management by implementing the processes without any major issues. Show less

In my role as a system analyst, I was the administrator for SharePoint 2013 which was used by all staff in the organization as a content management system. I was also in charge of gathering requirements, analysing business needs as well as designing and implementing optimal business solutions to cater to the operations of the business. These solutions were implemented using the K2 technology integrated with ASP.NET C# and K2 SmartForms.I am also responsible for the car park system which… Show more In my role as a system analyst, I was the administrator for SharePoint 2013 which was used by all staff in the organization as a content management system. I was also in charge of gathering requirements, analysing business needs as well as designing and implementing optimal business solutions to cater to the operations of the business. These solutions were implemented using the K2 technology integrated with ASP.NET C# and K2 SmartForms.I am also responsible for the car park system which involved real-time monetary transactions. My duties include managing the project team to ensure a smooth delivery and operations of the application. On a daily basis, I work closely with my team members to resolve issues and to implement enhancements to improve the usability of the application. Show less

In my role as a senior IT consultant, I was responsible for gathering requirements, designing solutions, developing and implementing these solutions for the organization. As a team lead, I worked under the project manager and managed a total of 3 staff.I have worked on projects with CK TANGS, Singapore Exchange, Orange Valley Nursing Home, Capitaland. in my employment with MUU Consulting.Day to day activities included coordinating projects between clients and team members for… Show more In my role as a senior IT consultant, I was responsible for gathering requirements, designing solutions, developing and implementing these solutions for the organization. As a team lead, I worked under the project manager and managed a total of 3 staff.I have worked on projects with CK TANGS, Singapore Exchange, Orange Valley Nursing Home, Capitaland. in my employment with MUU Consulting.Day to day activities included coordinating projects between clients and team members for any required work, analyzing business needs as well as designing, producing technical and functional specifications, designing UML diagrams, arranging and performing user acceptance tests, and providing support for business applications. Show less

Singapore

In my role as a SAP Administrator, my duties including drafting functional and technical specification documents, and user guides. I was responsible for gathering requirements and imparting that information to the developers. I work very closely with the developers to implement the modules that are essential to the ACE project.

In my role as an IT support engineer, I troubleshoot and resolve computer hardware issues including desktops, laptops, printers and sometimes, even servers. On a daily basis, I interact with a wide range of people from receptionists to ministers and therefore a high level of service excellence is of utmost importance. In this role, I was also assigned to setup and provide support for the International Monetary Fund event which was held in Singapore for the first time. I was also… Show more In my role as an IT support engineer, I troubleshoot and resolve computer hardware issues including desktops, laptops, printers and sometimes, even servers. On a daily basis, I interact with a wide range of people from receptionists to ministers and therefore a high level of service excellence is of utmost importance. In this role, I was also assigned to setup and provide support for the International Monetary Fund event which was held in Singapore for the first time. I was also assigned to provide support during the General Election. Show less

Bachelor Of Science - Bs, Information Technology

Information Technology