Ivan Bezovan Email & Phone Number

Zagreb, Hr

Zagreb, Croatia

Providing IT support to all major hotels (Hilton, Marriot, Kempinski, Radisson, Westin, Sheraton, etc.) in the Adriatic region (Croatia, Bosnia and Herzegovina, Slovenia, Austria) that are using Opera PMS.Daily activities include creating and modifying folios and reports in Oracle Report Builder, using Oracle SQL to analyze various problems and find solutions to all potential financial discrepancies, and dealing with customers regarding various topics in Opera and then finding answers.

Zagreb, Croatia

I was handling inbound calls 8 hours a day in German from existing Deutsche Bank customers in Germany.Daily tasks included identifying customers with the proper level of validation (t-pin, photo tan, session pin), managing client disputes, making payments and transfers for customers, and collecting and updating customer information.

During this period, I gained exposure to various aspects of DWH consulting. This experience allowed me to develop a solid foundation in SSIS (where I worked with solutions and packages and learned how to set data flow to extract and transform the data), SSAS (where I worked with multi-dimensional cubes and analyzed bugs related to data display in the cubes), SQL (all our work was based in SQL so I improved a lot), and Power BI (I worked on the visualization of the processed data).

Atlanta, Georgia, United States

Restaurant Server / Bartender- responsible for providing service according to the St. Regis standards with a focus on creating an outstanding dining experience.Six Sigma Associate Development Program - 6 months of training with a mentor (Director of Residences) at Starwood properties for Georgia, Florida, and Alabama in the area of Six Sigma.Trainer – Responsible for training new employees in all aspects of guest service by following all Forbes 5-star 5 diamond principles. On my own initiative, I created a website that covered daily menu updates, all dishes described along with photos and wine pairings for each course, and all other relevant restaurant information that all new employees should know in order to speed up the training process.

Aspen, Colorado, United States

Responsible for providing service according to the Ritz-Carlton standards with a focus on genuine care and creating a memorable experience for club members in the area of Safety and Engineering. This included doing daily patrols around and within the property, helping employees with all hotel-related documentation (ID issuance, Lost & Found, etc.), and fixing all maintenance requests.

Cayman Islands

Responsible for communicating with guests in person, via email and phone, checking-in and checking-out guests, up-selling rooms, and controlling reports and reservations in order to be prepared for the guests' arrival with all the information pertinent to their stay. This hotel was rated as the best family hotel in the Caribbean and an overall objective was to exceed expectations whenever possible. Considering my previous experience with Micros, I assisted the IT department whenever we had discrepancies between Micros and Opera.

Zagreb, Croatia

Opera PMS Professional Certification / Expert in all modules of Opera Property Management System (Reservations, Housekeeping, Front Desk, Cashiering). Responsible for designing training programs for hotel employees, performing the training on the hotel premises (in Croatia, Bosnia and Herzegovina, Slovenia, and Montenegro), arranging configuration and other details with hotel managers, creating multilingual reports, confirmations, and receipts, and providing ongoing 24-hour support.

Bachelor'S Degree, Hospitality Administration/Management

B2, Russian Language Studies

Russian Language Studies

B2, German Language And Literature

Intensive German Language Courses