Ivan Bezovan Email & Phone Number

Zagreb, HR

Zagreb, Croatia

Providing IT support to all major hotels (Hilton, Marriot, Kempinski, Radisson, Westin, Sheraton, etc.) in the Adriatic region (Croatia, Bosnia and Herzegovina, Slovenia, Austria) that are using Opera PMS.Daily activities include creating and modifying folios and reports in Oracle Report Builder, using Oracle SQL to analyze various problems and find.

Zagreb, Croatia

I was handling inbound calls 8 hours a day in German from existing Deutsche Bank customers in Germany.Daily tasks included identifying customers with the proper level of validation (t-pin, photo tan, session pin), managing client disputes, making payments and transfers for customers, and collecting and updating customer information.

During this period, I gained exposure to various aspects of DWH consulting. This experience allowed me to develop a solid foundation in SSIS (where I worked with solutions and packages and learned how to set data flow to extract and transform the data), SSAS (where I worked with multi-dimensional cubes and analyzed bugs related to data display in the.

Atlanta, Georgia, United States

Restaurant Server / Bartender- responsible for providing service according to the St. Regis standards with a focus on creating an outstanding dining experience.Six Sigma Associate Development Program - 6 months of training with a mentor (Director of Residences) at Starwood properties for Georgia, Florida, and Alabama in the area of Six Sigma.Trainer –.

Aspen, Colorado, United States

Responsible for providing service according to the Ritz-Carlton standards with a focus on genuine care and creating a memorable experience for club members in the area of Safety and Engineering. This included doing daily patrols around and within the property, helping employees with all hotel-related documentation (ID issuance, Lost & Found, etc.), and.

Cayman Islands

Responsible for communicating with guests in person, via email and phone, checking-in and checking-out guests, up-selling rooms, and controlling reports and reservations in order to be prepared for the guests' arrival with all the information pertinent to their stay. This hotel was rated as the best family hotel in the Caribbean and an overall objective.

Zagreb, Croatia

Opera PMS Professional Certification / Expert in all modules of Opera Property Management System (Reservations, Housekeeping, Front Desk, Cashiering). Responsible for designing training programs for hotel employees, performing the training on the hotel premises (in Croatia, Bosnia and Herzegovina, Slovenia, and Montenegro), arranging configuration and.

Bachelor'S Degree, Hospitality Administration/Management

B2, Russian Language Studies

Russian Language Studies

B2, German Language And Literature

Intensive German Language Courses