Controlling/managing Incident/Problem management processes on daily basis, regular and ad-hoc reporting and analysis regarding Incidents/Problems, incident troubleshooting activities (e.g. disaster situations, high impact), coordinate faults solving process with back offices, NOC, subcontractors, and vendors, providing necessary follow-on actions and suggestions in order to avoid recurrence▪

▪ Duration: 06/2017 – 03/2019 ▪ Name of Company: Telenor Common Operations. ▪ Position: Senior NOC Specialist/ Project Manager▪ Responsibilities: ensuring the following of NOC processes, handling high impact notifications toward the management, NOC processes automatization, supporting NOC engineers, regular NOC manager substitute

▪ Name of Company: Telenor d.o.o/ Telenor Common Operation▪ Position: Senior NOC Specialist, NOC Analyst▪ Responsibilities: Network surveillance, operations and maintenance for all clients

▪ Name of Company: Ericsson Egypt EOT/Etisalat mobile▪ Responsibilities: Supervise and support Front Office Shift Engineers, Trouble ticket supervision, planned work coordinator, increase the competence of Front Office Engineers through technical training

responsibilities: Focusing on and following any kind of emergency outages on network(Telco+IT), handling correspondence between the departments, reporting toward the customer (regular and ad-hoc)

responsibilities: Network Surveillance, operation and maintenance, Responsibility & experience in monitoring, analysing & correcting incoming alarms and service