Ivan Boiko Email & Phone Number

• Managing the day-to-day activities of the team.
• Conducting stand-up meetings for the group
• Developing and implementing a timeline to achieve educational targets.
• Conducting practice trainings
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
• Helped company attain the highest customer service rating —earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations
• Obtained necessary documentation and data to assist in problem resolution
• Logged and recorded sessions for later reference
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

• Assist in developing our social media strategies while also planning and executing our socialmedia calendar
• Routinely report on analytics from social media, Google Analytics, and email marketingplatform.
• Assisting in planning, writing copy, and scheduling our email marketing campaigns whilealso helping develop our email marketing strategy and automations.
• Edited recorded lessons with Youtube video editor and uploaded them to the official company’s channel.
• Have been responsible for the creation and scheduling of Zoom meetings for teachers and updating of company Google Calendar
• Have been responsible for Open House events, where dealt with questions from 150 students with regards to technical issues, payment information, course information.

• Projects: Web audio application, Job search web application, Mobile App-Secure messenger
• Arrange and constantly improve test suites in Zephyr for different types of testing
• Ensure that requirements are implemented and reported issues in Jira
• Effectively collaborate with business and technical teams to understand requirements and translate them into test cases
• Conduct functional, regression, smoke, cross-platform, UI, and responsive design testing
• Executing planned test cases for assigned user stories

• Conducted User Acceptance Testing of the web- and mobile bank applicationsReported improving ideas and detected issues of the applications
• Helped with an implementation of new and promotional products
• Supported in organizing of coaching sessions on improving the quality of customer service and competence of employees

Postgraduate Degree, Global Business Management

Bachelor'S Degree, Economics