Ivan Boiko Email & Phone Number

• Managing the day-to-day activities of the team.• Conducting stand-up meetings for the group• Developing and implementing a timeline to achieve educational targets.• Conducting practice trainings• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).• Helped company attain the highest customer service rating —earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations• Obtained necessary documentation and data to assist in problem resolution• Logged and recorded sessions for later reference• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Assist in developing our social media strategies while also planning and executing our socialmedia calendar• Routinely report on analytics from social media, Google Analytics, and email marketingplatform.• Assisting in planning, writing copy, and scheduling our email marketing campaigns whilealso helping develop our email marketing strategy and automations.• Edited recorded lessons with Youtube video editor and uploaded them to the official company’s channel.• Have been responsible for the creation and scheduling of Zoom meetings for teachers and updating of company Google Calendar• Have been responsible for Open House events, where dealt with questions from 150 students with regards to technical issues, payment information, course information.

• Projects: Web audio application, Job search web application, Mobile App-Secure messenger• Arrange and constantly improve test suites in Zephyr for different types of testing• Ensure that requirements are implemented and reported issues in Jira• Effectively collaborate with business and technical teams to understand requirements and translate them into test cases• Conduct functional, regression, smoke, cross-platform, UI, and responsive design testing• Executing planned test cases for assigned user stories• Conducting Backend testing using SQL queries in DBeaver to verify data updates in database (MySQL)

• Conducted User Acceptance Testing of the web- and mobile bank applicationsReported improving ideas and detected issues of the applications• Helped with an implementation of new and promotional products• Supported in organizing of coaching sessions on improving the quality of customer service and competence of employees

Postgraduate Degree, Global Business Management

Bachelor'S Degree, Economics