Ivan Bozhanov Email & Phone Number

Sofia, Bulgaria

Bulgaria

• Direct engagement over multiple channels based on customers and partners preferable choice of communication.• Providing assistance to customers and partners, such as best practices scenarios and workaround solutions• Providing assistance with multiple support topics and wide range of issues: - Data management framework troubleshooting: import/export of data, BYODB scenarios.Understanding of OData flow, import/ export /modelling of data using Azure SQL databases and MSSQL server databases. Troubleshooting of simple and composite data entities, and XML.MSSQL and RDBMS skills: Understanding of SQL Server ArchitectureWork related knowledge of database and data modelling in - MSSQL Server Management Studio- Microsoft Visual StudioFamiliar with: Database creationTable creationTable RelationsData TypesUse of SQL Queries and Table Customization (CRUD)Subqueries and JoinsData StructuresUnderstanding of Procedures, Functions and Triggers.Understanding of operators and views.Basic T-SQL scripting. -Familiar with SSRS Reporting services. -Familiar with IIS. -Understanding of Active Directory and Azure Active Directory base concepts. -Base concepts of Networking TCP/IP, Network services DNS, DHCP -Familiar with Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, Windows Server 2008-Microsoft Azure cloud hosted environments work and troubleshooting experience: using available internal tools to review different tiers environments telemetry and logs using timestamps and different IDs in order to narrow the root cause of the issue. - Power BI integration troubleshooting: basic knowledge on configuration setup and dashboards.• Assisting customers and partners with deployment issues or providing guidance on system configurations and inquiries.• Abiding and following strictly company security policies in preserving and protecting corporate or personal customer data.

Bulgaria

• Direct customer and technical support. Problem solving. Rapid response. Handle requests in a timely, efficient and accurate manner.• Meeting deadlines. Internal communication with responsible departments.• Follow internal procedures. Use different tools and queries to extract or implement data to the eBay site in order for frontend and backend products to be fixed and visualized correctly.• Perform extensive research when it comes to validating certain information.• Provide customer assistance, root cause analysis and resolution.• Fixing misalignments. Coordination and allocation of liabilities within the team. • Being part of a team working environment.• Contribute with training, feedback and performing QA.

Bulgaria

•Establishment of internal and external data reports, dailyschedules, analyses and conduction of effective training sessions•Evaluation of the performance of the team and feedback•Maintenance of high level quality standards and their realization•Daily correspondence with clients and management of the company•Focal point between the team in the company and its clients•Create and keep up-to-date business requirements, documentation, user manuals, training materials and logs

Bulgaria

•Provide timely high standard assistance to the client needs and problems•Ensure compliance with internal procedures and requirements as well as with legal framework•Resolving customer’s issues•Data researching and validation•Use of internal software programs and applications•Use of Remote Desktop(Citrix)•Working on assigned specific tasks ,independently or in a group.•Keeping the set target averages for the tasks and the needed quality expectations

Master'S Degree(Five Years Program), Information Technologies And Communications

Bachelor'S Degree, Computer Administration Of Software Applications

High School