Ivan Bozhanov Email & Phone Number

Sofia, Bulgaria

Bulgaria

• Direct engagement over multiple channels based on customers and partners preferable choice of communication.
• Providing assistance to customers and partners, such as best practices scenarios and workaround solutions
• Providing assistance with multiple support topics and wide range of issues: - Data management framework troubleshooting: import/export of data, BYODB scenarios.Understanding of OData flow, import/ export /modelling of.
• Assisting customers and partners with deployment issues or providing guidance on system configurations and inquiries.
• Abiding and following strictly company security policies in preserving and protecting corporate or personal customer data.

Bulgaria

• Direct customer and technical support. Problem solving. Rapid response. Handle requests in a timely, efficient and accurate manner.
• Meeting deadlines. Internal communication with responsible departments.
• Follow internal procedures. Use different tools and queries to extract or implement data to the eBay site in order for frontend and backend products to be fixed and visualized correctly.
• Perform extensive research when it comes to validating certain information.
• Provide customer assistance, root cause analysis and resolution.
• Fixing misalignments. Coordination and allocation of liabilities within the team.

Bulgaria

• Establishment of internal and external data reports, dailyschedules, analyses and conduction of effective training sessions
• Evaluation of the performance of the team and feedback
• Maintenance of high level quality standards and their realization
• Daily correspondence with clients and management of the company
• Focal point between the team in the company and its clients
• Create and keep up-to-date business requirements, documentation, user manuals, training materials and logs

Bulgaria

• Provide timely high standard assistance to the client needs and problems
• Ensure compliance with internal procedures and requirements as well as with legal framework
• Resolving customer’s issues
• Data researching and validation
• Use of internal software programs and applications
• Use of Remote Desktop(Citrix)

Master'S Degree(Five Years Program), Information Technologies And Communications

Bachelor'S Degree, Computer Administration Of Software Applications

High School