Business Manager
Hortolândia, São Paulo, Brasil
As Business Manager, Key accounts strategic and operational management. Budget, P&L and cash flow drafting and monitoring. I was one of the global program BT Best Boss’s finalists,Major results: Communication network deployment for Caixa Econômica Federal – I managed the account, the project, the communication network Deployment teams and management of all contracts with Caixa Econômica Federal (Lotteries, Banking Correspondent, ATMs and Branches), activating over 18,000 sites, coordinating Caixa’s management and communication systems integration. Interacted with operational, business, financial, legal areas and external suppliers. Obtained over R$ 700 million in revenue, 100% higher than the estimate and a 75% penalties reduction. Structured and managed a company’s and customer’s cross-functional team, for building up a service quality improvement plan in the main communications and back-up network, action that allowed BT to be formally recognized as Caixa’s strategic partner.Communication network and Ministry of Communications’ Digital inclusion program deployment (GESAC) - I managed the account, the project, the deployment teams and contract management with the Ministry of Communications (GESAC program), activating over 4000 sites in underserved and remote communities, coordinating more than 7,000 field visits. Interaction with Ministry’s Directors and Secretaries, Ministry’s technicians, social inclusion agents, lawyers, external service providers. I obtained a revenue of over R$ 170 million within a 60-month period, compared to the initial expectations of around R$ 70million within a 30-months period.I approved and implemented the satellite communications network to the customer OI (Prodemge). Customizing the solution, negotiating service level agreements, which allowed BT to become the main service contract.