Statutory administrator of Brazilian brand and Operations Diretor for Latin America Region, overseeing Manufaturing, Repair Lab, Field Services, Warehouse, Logistics and Supply Chain areas. Leanding a team + 2000 employees in 19 countries and managing a P&L ~ $200M. During this period, I had the opportunity to travel to different countries, which allowed me working in a multicultural environment and doing business and provide services to different industries and offering added value to other markets.

My key goals are:# Improve our product development cycle time to enable earlier market readiness# Drive efficiency in direct material, services, freight, and distribution through site optimization# Improve gross margin through COGS management, ASP strategy & product mix# Increase services portfolio and improve sales & operation maturity level # Implement an Enterprise Data Warehouse and drive key analytics, business intelligence and executive dashboard creation to run the business and support decision making

IT Executive reporting to the Board, transform and add value to my customer, leading PMO & Product Development, Field Services and Support Center Operations, a total of 150 HC-direct report and annual budget about BRL$ 100M.Strategic direction of the company, driving revenue growth and gaining market share thru innovation, product and services development and obtaining funding from BNDES via Prosoft Project to leverage business plan. Restructuring of technical support, creation of PMO, included product development and expansion of field services team, implementation of corporate management culture via governance process, financial KPIs (Budget, P&L, etc), service performance (SLA, First Resolution, Response time, ect) and customer satisfaction of KPIs.Development of new ERP solution with new features and integrated to the SAT, NFE, Sem Parar, Loyalty programs, among others. Introduction of continuous improvement process focused on product development and reduce operating costs, adding service value added, staff qualification and consolidation of the customer service area to support the sales team.

# Consolidation of project area in Brazil, responsible for the interface between business and operations area to support pre-sales, service portfolio integration and feasibility analysis of new business, design and architecture of services solution, identification of resources and setting of delivery strategy, led multidisciplinary team and partners engaged in the process of product and services offered to the customers# Responsible for financial and consolidated results of projects (P & L, Cash Flow, Budget, Forecast), focused to fulfill customers’ expectations and in the services revenue sustainable growth, together with services delivery quality improvements, while managing the team motivated to achieve superior results# Member of Leadership Team of Latin America responsible for business and operational strategies for the region and ensure management and control of financial planning, business growth with added value services, customer business relationship, metrics gap analysis and performance optimization. Working closely to Regional Vice President to adapt and implement corporate guideline, to innovate and to resolve complex business issues under high-pressure environments by using previous experiences and strong work ethic with solid values and integrity levels

• Acting for global projects and interact with teams from North America and Europe to share best practices applied, process programs and business reviews, validate global procedures and tools for services areas and operational results presentation.• Deployment of Customer Care Center in Chile

• Management of Support, Monitoring and Incident Management Operations, responsible for maintenance services and network availability of ATMs of Bradesco, HSBC, Santander, Citibank and TecBan as well as the Multivendor services for companies such as Dell, IBM , British Telecom, AT&T, McDonald's, Pão De Açucar, Makro, and others• Partners and suppliers development, SLA , First Visit, Call Back, Outliers and Customer Satisfaction management,

Gerenciamento do Dispatch Center com administração de 350 tecnicos de campo e SLA de clientes como AT&T, Bradesco, HSBC, TecBan, Mc Donalds, Pão de Açucar, British Telecom dentre outros.

Supervisão de 800 agentes responsáveis pelos atendimentos ativos e receptivos de clientes como HSBC, SAmsung, Greenpeace, Sudameris, Telefonica e Intelig.