• Adhere to United Airlines Standards of Operation for greeting and assisting passengers in all aspects of hospitality, customer service and guest management with food and beverage services on national and international flights.• Manage safety and emergency protocols, brief passengers on FAA regulatory requirements, administer first-aid interventions, and assessing functionality of emergency equipment such as fire extinguishers and supplies for Airbus A319E & A320, Boeing B737, B757, B767, B777, and B787 aircrafts.• Assist Captain and Flight Crew in safe and efficient communication flight plan with all crew members.• Comply with all applicable FARs, and Department of Transportation regulations, company procedures and policy.• Coordinate with Gate Agents and Station Operations Center vial Inflight company issue portable devise.• Achieve 100% high-quality onboard experience with Inflight products and customer service. Maintain reliable and prompt attendance according to Company policies and procedures. Execute all Flight Attendant Training and FAA training in a timely manner. Present a professional image, both in conduct and in appearance Improve flight attendant engagement by using emotional intelligence to foster United’s core4 values. Protect and reported all safety, cabin, and equipment discrepancies.  Participated in Inflight Shadow Opportunity program.

My credentials clear a path for your once in a lifetime travel and event experiences. By taking valuable entrepreneurial lessons and being intellectually curious, I transform your sketch board travel/event wishes into memorable journeys and a One-Stop-Shop for our your travel and/or event planning needs. And with forward resolution planning, I evoke emotional responses and loyalty.

• Planned and executed all FAA requirements for Embraer 170 and Embraer 175 aircrafts.• Assessed and evaluated customers for appearance of intoxication and/or possible threat.• Ensured accurate and timely Weight and Balance reports to delivery safe and on-time departures. • Effectively communicated with customers, individually and via intercommon information related to their safety and travel. Attended to special needs of customers. Serviced passengers and inventoried Beverage and Alcohol sales in a timely fashion. Provided support to other crewmembers and leadership. Supervised union Flight Attendants during COBUS shifts

• Accomplished Sales, Catering, and Conference Services: galas, inauguration, and social events for Financial, Education, Health and Sports (Big 12 Conference Team) industries up to 1,500 guests.• Collaborated with internal departments to review historic data and current sales trends in order to reforecast hotel rates and sales pitches. • Improved public relations, menu design, event agenda, contracted agreements• Proactively identified challenges and provided effective solutions, reducing operating expenses by 15% • Generated additional revenue through strategic negotiation while cultivating new relationships with key decision makers in various markets.  Promoted teamwork and quality service through daily communication and coordination with other departments. Championed Pre-Convention meetings between clients and all internal shareholders.  Weekly Hotel Revenue Management meetings with additional revenues streams from Food & Beverage, Audio Visual and other avenues.  Onsite contact for all assigned groups, delivered Group Resumes, Banquet Event Order (BEO) and vital documentation for successful events.

• Motivated catering and sales personnel to perform well, set-up, during event and breakdown with specific goals.• Refined sales and marketing plan to successfully increase private rooms usage for holiday parties and life celebrations, maximining all spaces and revenue. • Instructed management team to develop department budget and monitor sales and expenditures.  Redesigned packages to top accounts while providing increased value and unique experiences. Instructed banquet, culinary staff, and other operational departments to ensure smooth execution of events including conducting weekly forecasting meetings, holding the team accountable.  Prospected new business by evaluating trends within the market.

• Spearheaded results-generating design and production of 400 events, including fundraising, public and private parties, and human rights conferences, as well as leading critical logistics coordination efforts with City of Miami Beach for one time event World OutGames.• Demonstrated sharp analytical abilities toward cost-effectively developing and managing budgets, negotiating vendor terms, and coordinating wide-ranging services, as well as creating valuable marketing plans to boost results. Maximized corporate sponsorship, grants, in-kind and major donor contributions, raising $7M. Delivered marketing efforts for festival, pool parties and reception activations. Conceptualized unique public relation and marketing campaigns, reaching specific audiences. Branding Ambassador to 36+ events throughout USA, Latin American, Europe and Asia- Pacific. Scouted, negotiated, and signed venue, vendor and service contracts for all conferences, and sporting events.

• Raised $1.5M Sponsorship/Grants and over $500K in Fundraising during tenure.• Capitalized on the opportunity to lead forward-thinking annual operations of this high-attendance South Florida event, including assuring origination of long-range strategies to achieve mission.• Designed and implemented program, organizational, and financial plans in collaboration with stake holders. • Ensured compliance with federal, state, and local regulations while managing all official records / documents. • Conceptualized strategic marketing plans for fundraising events, festivals, and parades. Actively increased revenue streams for parade, and exhibition by 23%. Expanded the 1-day event to 3 high-attendance days and doubled participation every year. Spearheaded Sales Program with 200% revenue increase in 3 years.

Strategically steered design, development, and management of food and beverage operations.Increased revenue by 30% and successfully improved overall organizational profit margins.Upgraded services within a 92-seat facility and rebranded entertainment, increasing loyalty guests.Optimized revenue and costs by creating and implementing new systems, sales, and marketing campaigns.Created “Caring for $1” Campaign, raised $15,000 for local charities. Created and Produced five block parties with full catering, stage and live entertainment while raising $50,000 in funds for local LGBT organizations.

Instructor of Hospitality and Restaurant Management Program and then promoted to F&B Manager for 2 outlets.