Founded in 2020, Castle Rivers travel services specialize in transient hotel accommodations and extended stays. Through strategic business development and leveraging an extensive network of past clients, I positioned my entrepreneurial spirit and customer-centric approach to deliver exceptional travel experiences and fostering long-term relationships with clients.Key Achievements:• Founded and grew the company to generate $1,750,000 in revenue from its inception.• Successfully developed strategic partnerships with key hotels and resorts, increasing client offerings and enhancing service quality.• Cultivated and maintained strong client relationships, resulting in high customer satisfaction and repeat business.

Lead a remote team of 15 individual sales contributors for a Fintech company, overseeing a combinedmonthly pipeline of over 1,000 prospects with an average conversion rate of 32%. Collaborate with 5operational teams across 5 time zones to clarify expectations for internal cooperation, audit pipelinereports & calls, analyze trends and create forecasts, and develop coaching strategies for 1:1 weeklymeetings.

Selling manager overseeing a team of sales managers and coordinators to scale a luxury extended-stay program. Stood up sales team including developing talk tracks, writing playbooks, creating programtargeting & pricing strategy, training on Forbes 5 Star standards and executing continuous development for the sales team. Forecast salesgrowth by analyzing traffic trends and gray market competitors, and present regular reporting to VPs.

Responsible for the overall financial management of an ultra-luxury, 245 mid-rise residential community. Oversaw the growth of GSR through new leases and renewal of existing residents. Successfully helped manage two property renovation projects that included both common areas and unit interiors. Responsible for sales training.

Helped create a new position in order to manage resident requests and concerns and exceed expectations of residents while keeping the community goals and directives in mind. Ensured that all personnel were trained in all areas of responsibility to the highest levels of customer service. Developed a motivated, professional and customer-oriented team through effective leadership and by clearly communicating standards and guidelines to fulfill our residents every need.

Grew sales to $3M in new revenue in less than two years. Helped change an unsuccessful community that was at the bottom of its peer group to become South Coast Association's GEMM award winner as Property of the Year two years in a row. Maintained an average occupancy of 97% for the 2005 fiscal year. Increased rent revenue by successfully renewing 85% of resident leases and increasing rents by 10%.