Lead company efforts, in conjunction ownership, to guarantee day to day business operations. designed strategies to ensure employees properly met goals aimed to customer satisfaction while maintaining profitability.

Liaise with company leadership to make decisions for operational activities and set strategic goals including planning and monitoring the day-to-day running of business to ensure smooth progress. Supervised staff from different departments and provide constructive feedback both internal and customer facing. Managed procurement processes and coordinate material and resources allocation. Oversaw the business continuity by coordinating the selection, implementation and upgrade of software/application services as well as designed disaster recovery plans. Lead company efforts to research new technologies and software as appropriate and in conjunction with the technical department oversaw the architecture and implementation of ongoing support of the network, server, and communications infrastructure in order to ensure high performance of the IT department. Manage relationships/agreements with external partners/vendors and oversaw customer support processes and organize them to enhance customer satisfaction

Configured, trained and managed a customer success department responsible for assisting over 2000 users during project implementation phase and their daily operation thereafter. The team also assisted future clients during their scope configuration to determine which solution would suit them best based on a case-to-case basis due to their particular operational needs

Provided support for clients during pre-sale, implementation and post-sale affairs to guarantee success of client's operations world wide