Ivan Chan Email & Phone Number

Hong Kong

Hong Kong Sar

Hong Kong Sar

Responsibilities-Yearly budget preparation, planning and management-Responsible for operation of vendor payments and be the first point of contact for internal budget users-Liaise with Sales, Tech, Product, Financial Control, Tax, Legal team to comply with company guidelines and audits-Continue previous (CargoSmart Limited) role’s job dutiesAchievements-Provided a smooth transition experience for customers during novationStandardized customer onboarding process for new products

Hong Kong Sar

Responsibilities-Handle data input and document filing of customers and vendors agreements-Monitor data quality and completeness throughout all systems-Responsible for operation of invoicing and billing and be the first point of contact for customers-Fine-tune existing operations processes, work flows and systemsAchievements-Took over daily administration and operation of non-PRC customers in first two months-Coordinated the integration of billing system and SAP in 3 months-Replicated a new set of CRM and billing system before company spin-off

Hong Kong

Responsibilities- Maintain good relationships with money service operators (MSOs) - Track and monitor marketing and MSO performance metrics - Content creation for Facebook, Instagram & blog - Test product features and correctly file bug reports - Respond to customer queries and request product features to project and engineering team Achievements- Successfully introduced WordPress, Hotjar, Intercom Help Center - Acquired two vendors for online store - Supported in a TVB interview that was aired within two weeks - Led a persona study and conducted a company-wide brainstorm workshop

Hong Kong

Responsibilities- Maintain commercial & logistics information in SAP and other internal systems- Retrieve data from various systems and provide accurate analysis - Communicate with international Printed Circuit Board (PCB) and Printed Circuit Board Assembly (PCBA) suppliers and Bosch manufacturing plants- Provide critical reports and figures for business units - Oversee intern recruitment process, provide on-the-job training and assign day-to-day tasks Achievements- Coordinated team members and passed DQS ISO/TS 16949 audit twice in 2015 & 2017- Consolidated data for 2015 & 2016 forecast and price negotiation, which met management expectation and internal prognosis - Created a VBA to minimize human error in daily documentation in the interest of compliance- Streamlined work procedures for more effective data handling and record keeping - Successfully introduced an Malaysian PCBA supplier after conducting a thorough market scouting to Bosch local manufacturing plant

Hong Kong

Responsibilities- Perform UAT on a newly developed online system for its loyalty card scheme- Identify technical errors and tracking improvement plans- Liaise directly with both internal and external IT partiesAchievements- Completed test cases faster than original schedule- Prepared several executive-level presentations to entice potential business partners

Hong Kong