Ivan Chau Email & Phone Number

Hong Kong

Served in the Office of the Licensing Authority to coordinate and support executions of the Hotel and Guesthouse Accommodation Ordinance, Clubs (Safety of Premises) Ordinance, Bedspace Apartments Ordinance and Karaoke Establishments.• Investigated both unlicensed and licensed premises operating in contravention of licensing conditions. Took appropriate actions based on the investigation outcomes• Coordinated and participated in blitz operations with other departments in order to take enforcement actions against unlicensed premises• Planned and prepared all needs such as resource and role allocation, legal documents and operation logistic before each enforcement action• Coordinated with operation team and assisted the team head to ensure each operation runs smoothly• Handled complaints from external parties, including media, and collected enough evidence for prosecution • Communicated with complainants and explained the meaning of related ordinance • Prepared training materials and provided on-the-job training and coaching to junior inspectors

Hong Kong

Served as the head of property management and led a team of 20 to manage over 100 major commercial and residential properties and provide comprehensive services, including corporate actions, property maintenance and renovation, to clients and stakeholders. Represented company to build and maintain good relationships with all clients and business partners.• Planned and delivered annual general meetings (AGM) to clients and stakeholders, including planning of meeting agenda and logistics, design of voting format, registration of property owners, calculation of entitlements for registered owners and facilitation of AGM• Liaised and worked closely with clients and professional parties from engineering, insurance, legal advice, entertainment and construction to ensure the planned works and services are provided professionally, effectively and efficiently• Managed and prepared relevant communication documents to be provided to corresponding clients • Analyzed, prepared and monitored monthly reporting such as billings and statements, financial and management reports• Handled clients’ complaints and conflicts for all stakeholders and professional parties of a property• Provided professional advice to clients on the Deed of Mutual Covenant and Building Management Ordinance• Conducted and managed legal matters concerning a property or management when escalation is needed• Represented property owners in all matters and dealt with government when needed

Hong Kong

Served in Hong Kong Police Force with primary duties such as upholding the rule of law, preventing and detecting crime, safeguarding and protecting life and property, investigating crime cases and handling prosecution procedures, providing training and coaching to newly joined constables and executing inter-departmental, anti-crime and anti-smuggling operations.Key accomplishments include but are not limited to:• Successfully controlled a grand crowd management challenge of World Trade Organisation Ministerial Conference in 2005 in which over 900 demonstrators were arrested. As one of the few selected frontline officers, I was rewarded with a compliment certificate issued and presented by Commissioner of Police.• One vessel from China sank at the Sai Kung outbound water area under a severe weather at night in which six people were found in the ocean. With a strong team collaboration and dedication, all people were rescued successfully in record time.

Bachelor Of Arts (Hons), Business Administration And Management, General

Advanced Diploma, Management Studies