Ivan Chechotkin Email & Phone Number

Portugal

Kyiv, Kyiv City, Ukraine

Organize, coach, and lead the Technical Support team, ensuring an outstanding level of support is provided to the customersSetting the goals and KPIs for the team, and helping to achieve themFinding gaps in knowledge of the team, creating a plan for how to fill in those, and executingEnsuring the level and quality of the support provided meet or exceed.

Kyiv, Kyiv City, Ukraine

Coaching and leading the team of Customer success associates, Technical support specialists and Customer success managersFocusing on saving and expanding ARR, and customer retentionHandling customer escalations, suggesting and implementing improvements to increase customers' health scoreFinding gaps in knowledge of the team, creating a plan how to fill in.

Kyiv City, Ukraine

Leading, developing, and coaching the team;Active communication and improvement of the relationships with the customers;Onboarding new team members;Keeping track of the performance;Reporting on the performance of the team; Account management;Work on internal projects.

Assisting customers and responding to service requests/inquiries by telephone, email, and chat Answering customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.Resolving customer issues through education, solutions or appropriate escalationDocumenting customer.

Dubai

• Ensure that the daily sales target of the company is achieved by following the World Class customer service standards and by performing sales-related activities such as approaching and greeting customers, identifying.
• Maintain outstanding Visual Merchandising standard by following merchandising planograms in displaying items, keeping stocks on the shelf to maximum level and ensuring that products are correctly priced and clean at.
• Receive deliveries of stocks and follow proper shelving procedure for back-up storage.
• Maintain orderliness and cleanliness of the Shop floor by doing regular area checks and following the cleaning schedule.
• Operate ECR and ensure accurate entry of cash and credit card transactions. Keep one's self updated about the latest product releases and information, on-going promotions and company events by participating in Product.
• Consistently follow Shop floor Rules and Regulations and adhere to operational policies and guidelines.

Dubai, U.A.E.

• Providing excellent customer service to passengers
• Assisting customers to find the goods and products they are looking for
• Being responsible for processing cash and card payments
• Giving advice and guidance on product selection to customers
• Responsible dealing with customer complaints
• Receiving and storing the delivery of large amounts of stock

Kyiv, Ukraine

- Search for properties- Communication with customers- Signing of contracts- Team work- Analytics and planning - Post-contract support

Cherkasy, Ukraine

• Systematization of the account of movement of goods
• Optimization of the service center functioning
• Preparation of acts, reports
• Conclusion of agreements on cooperation
• Resolving of conflict situations
• Communication with customers

Kyiv, Ukraine

• Searching for clients
• Organization of advertising campaigns
• Organizing and leading presentations
• Research and analyse of events result

Cherkasy, Ukraine

• Searching for clients
• Communication with customers
• Customer consulting
• Searching for new customers
• Signing of contracts
• Post-sales customer support

Specialist, Law

Level 2, Award In Spirits, Level 2

I had a comprehensive training in spirits and liqueurs which covered the history, production and styles of principal spirits and liqueurs..

Level 1, Award In Spirits, Level 1

I've got a basic introduction into spirits including detail on how to market and serve them.