Ivan Chen Email & Phone Number

Malaysia

Interior Design & Renovations Project Management, Property Management Services.- Uncovered new clients and business opportunities.- Developed marketing content and sales scripts with strategic messaging.- Participate trainings in sales best practices and analytics, customer service,branding and international considerations.- Evaluates potential and actual value of a property and advises its owners onhow to maximise the potential income that could be generated from it.- Analyse complex scenarios and use creative problem-solving to turnchallenges into profitable opportunities.- Propose & executing structural change, renovation & modification.- Liaise closely with a variety of building professionals from Architects toElectricians to ensure that work is carried out according to plan.

Kuching, Sarawak, Malaysia

Community Space for Local Talent in Arts, Event Venue (Arts & Crafts Workshops), F&B and Catering , Woodworking & Up-Cycling Furniture GalleryRoles & Responsibility:- Ensure all operations are carried on in an appropriate, cost-effective way.- Setting staff schedules, formulating workplace standards and policies tomaximise productivity & return- Assigning work, and ensuring that projects are completed on time & onbudget.- Improve operational management systems, processes and best practices.

Singapore, Singapore

- Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.- Respond to customers’ queries and concerns with the aim of achieving first call resolution. Follow up promptly with customers to resolve issues. Provide customers’ feedback to respective business partners to improve customer experience. Introduce and educate customers on the self-service/automated banking channels.- Perform after- call administration work. Use customer service and sales skills to optimise customer satisfaction of each customer contact. Maximise opportunities to deepen customer relationship via up-sell or cross-sell appropriate products and services

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, Second Class

Foundation Degree