As an accomplished IT service and infrastructure management professional with over 16 years of experience at British American Tobacco, I am driven by a passion for achieving excellence in all aspects of my work. Through my strategic leadership, team-building skills, and an unwavering commitment to operational excellence, I have developed a reputation for delivering results that exceed expectations.With a growth mindset, a keen eye for detail, and an ability to build and maintain strong relationships with stakeholders, I am dedicated to driving growth and innovation while optimizing service delivery. My proven track record of success includes leading and optimizing IT service portfolios, managing service transitions, overseeing service operations, managing network services, and delivering significant cost savings through project management.Throughout my career, I am committed to developing and leading high-performing teams, building strong relationships with stakeholders, and continuously improving processes to achieve business objectives. My personal traits include self-motivation, results-orientation, independence, teamwork, and the ability to inspire and motivate teams to achieve outstanding results.Beyond work, I am an avid runner, hiker, and dragon boat paddler. As a passionate runner and hiker, I have completed several marathons and conquered the Everest Base Camp. I apply the same level of focus and determination to my personal pursuits as I do to my professional goals, which I also making sure I am having fun along the journey as I firmly believe that having fun and enjoying what you do is crucial to achieving success and personal fulfillment. Life is short, make it count.