Uses Siemens SHARP to look up Break/Fix tickets and contact users via telephone, Microsoft Teams, or emailPrepped new machine for user, installing user applications from Siemens Software CenterContacting users via telephone & email providing tracking number for new machine.Report total machines shipped to team leadProviding team lead & user tracking # of return devices to be shipped to Siemens ReclamationsEntered machines used into local tracking systemTroubleshooted issues using Microsoft Teams, Quick Assist, & in personEntered new inventory received into local database Completed Additional Tasks as requested

Used Siemens SHARP to look up Break/Fix tickets and contact users via telephone, Microsoft Teams, or emailPrepped new machine for user, installing user applications from Siemens Software CenterContacting users via telephone and email, providing tracking number for new machineReported total machines shipped to team leadProviding team lead & user tracking # of return devices to be shipped to ReclamationsEntered machines used into local tracking systemTroubleshooted issues using Microsoft Teams, Quick Assist, & in personScanned new inventory into local databaseImaged and configured Xuniplay desktops for company useCompleted additional tasks as requested

Imaged over 2000 machines using Siemens Healthineers pixie bootUse Netpro to do research on user machines and to prep machines for imagingContacting users by email or phone to run Druva to backup all data before upgradeUsing Druva to restore user data on new machineInstalling user applications from Siemens Software Center and Siemens Intranet Troubleshooting post-migration issues using Circuit, phone, Skype and in person.

Imaged over 200 machines using the Department of Information Technology pixie boot programResearched user software from old machine using SCCM and installed software to new machineUsed Remedy/Service Now to complete company's asset records & user ticketsUsed Active Directory to move machines into the correct container Led the refresh team by making sure all members of the team had all equipment and hardware needed for refreshSurplussed old equipment by pulling out Hard Drives & RAM

Imaged over 200 machines from Windows 7 to Windows 10 using Clonezilla at the Department of Public Instruction located in Raleigh, North CarolinaSet up Windows 10 machines to be added into DPI Active Directory DomainResponded to tickets submitted by users and troubleshooted user issues

Imaged over 200 Windows 7/Windows 10 machinesMonitored and assessed monthly inventory by working closely with the Warehouse ManagerShipped and received imaged machines

Completed a contract task with City National Bank including relocating desktops, IP Phones, and peripherals for the benefit of the employees.

Completed contracted tasks with Deutsche Bank including relocating desktops and docking stations to better optimize performance.Completed contracted tasks with Parsons Brinckeroff including moving desktops and peripheral for the benefit of the employees.Completed contracted tasks with Wake Technical Community College including reorganization of IT infrastructure for networking purposes.

Transferred files onto newly encrypted software for clientsScanned documents to email to clientsOrganized scanned documents into binder

Imaged over 50 machines using the Windows Easy Transfer ToolInstalled network/local printersInstalled internet web browsers onto new machines

Upgraded over 200 desktops and laptops from Windows XP to Windows 7 for the Department of Information Technology in Raleigh, North CarolinaInstalled network/local printers, fax machines, and internet web browsers on new machine

Upgraded user machines from Windows XP to Windows 7Installed network/local printers and fax machines onto new machine

De-installed printers at a Bank of America and the USPS offices in Raleigh and CaryRe-installed printers at an USPS office in Raleigh and Cary