Ivan Collazo Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Co-managing 155,424 square feet of co-working space• Leading member experience initiatives across locations to ensure retention and growth• Touring and assisting in the leasing process with PNMs and current members• Managing and ensuring the growth and completion of goals for all new hires• Resolving member-related issues to maintain a cohesive community environment• Working with leasing to ensure a high-retention rate and raise occupancy• Submitting and ensuring completion of operational tickets via Salesforce Service Cloud• Processing and completing Medallia survey feedback to enhance member experience• Processing and completing ProActive check-ins to enhance member experience• Overseeing daily building operations while striving for operational excellence• Initiating and arranging members moving in, transferring, and moving out of the space• Assisting in the investigation process with retrieving video footage for any accidents or incidents that occur within our buildings

Washington, Dc, Us

Conduct damage assessments of residencesProvide immediate housing for displaced familiesProvide food, clothing and financial assistance for families in needAssist in training new Volunteers and staff members

Updated facility books, building compliance, assist in curing violations, check building systems, train staff for FDNY OnSite

Served as Acting General Manager in absence of General ManagerScheduled and approved work shifts for 50 employees; conducted OH&S and chemical awareness trainingInvolved in all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectivesExperience with coaching and counseling unionized staff while attending union meetings and maintaining minutesRecruited, trained, and motivated staff of front desk, housekeeping, bellman and reservations