• Tier 1 Technical Support Contact Person (Reactive)• Provides assistance to customers through chat, e-mail and phone modalities• Troubleshoots as per issue involved - taking all steps necessary before escalating to the Escalations Team• Provides assistance to customers on: • M365 Admin Portal Walk-through • M365 Subscriptions and Licensing • M365 Billing • M365 Suite (Office, Teams, Exchange, Sharepoint Online, Onedrive)• Does call… Show more • Tier 1 Technical Support Contact Person (Reactive)• Provides assistance to customers through chat, e-mail and phone modalities• Troubleshoots as per issue involved - taking all steps necessary before escalating to the Escalations Team• Provides assistance to customers on: • M365 Admin Portal Walk-through • M365 Subscriptions and Licensing • M365 Billing • M365 Suite (Office, Teams, Exchange, Sharepoint Online, Onedrive)• Does call documentation and customer follow-up • Timely and efficient handling and managing of service tickets from RAVE platform• Diligently works on a "Customer First" Attitude Show less

• Tier 1 Technical Support Contact Person• Provides over-the-phone assistance to customers related to hardware and software issues (laptops and tablets)• Troubleshoots as per issue involved taking all steps necessary before escalating to the Escalations Team• Does call documentation• Timely and Efficient handling and managing of service tickets from ASD and RAVE• Customer Follow-up • Diligently works on a "Customer First" Attitude