Ivan Dave Zerna
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Ivan Dave Zerna Email & Phone Number

Virtual Assistant | Customer Service | Technical Support at Cognizant Softvision
Location: Cebu, Central Visayas, Philippines 3 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Cognizant Softvision
Role
Virtual Assistant | Customer Service | Technical Support
Location
Cebu, Central Visayas, Philippines
Company size
3020 employees

Who is Ivan Dave Zerna? Overview

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Ivan Dave Zerna is listed as Virtual Assistant | Customer Service | Technical Support at Cognizant Softvision, a with 3020 employees, based in Cebu, Central Visayas, Philippines. AeroLeads shows a matched LinkedIn profile for Ivan Dave Zerna.

Ivan Dave Zerna previously worked as Information Technology Help Desk at Cognizant Softvision and Technical Support Advisor at Tdcx. Ivan Dave Zerna holds Bachelor Of Science - Bs, Computer Engineering from University Of Cebu.

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Email format at Cognizant Softvision

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Cognizant Softvision

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Profile bio

About Ivan Dave Zerna

Hi! I am Ivan, 25 years old from the beautiful islands of Cebu, Philippines. I'm a starting virtual assistant and would love to offer assistance to help a client or company become more successful. I am passionate and detailed in my work. I am always excited to learn new things every day and I believe that "No one is useless in this world who lightens the burdens of another."Virtual Assistant Training and Certifications I have attended:Freelance Academy Virtual Assistant Training- Social Media Marketing Management - September 19, 2022- Real Estate Virtual Assistant - September 26, 2022- Interview Preparation Workshop - October 01, 2022Skills:Software & Hardware TroubleshootingWeb Design using WordPressPhoto & Video Editing using Canva and Adobe Photoshop & Premiere ProSocial Media ManagementChat, Phone, & Email CommunicationCustomer ServiceAppointment SettingCalendar ManagementAttention to detailMulti-taskingHighly trainableInterpersonal skillsMulti-taskingEmployment History:IT HelpdeskCognizant (March 2023 - Present) - Troubleshoot network devices- Troubleshoot software and hardware components in the store- Assist store managers with their store issues- Ticket Management Technical Support AdvisorTDCX (September 2021 - March 2023)- Chat, Phone(Inbound & Outbound), and Email- Troubleshooting Apple devices (iPhone, iPad, iPod, Apple Watch, etc.)- Schedule a store appointment- Routing customers to the correct support department- Accounts & Billing Support- Log and document casesTechnical Support AdvisorConcentrix (May 2019 - September 2021)- Chat, Phone(Inbound & Outbound), and Email- Troubleshoot Microsoft Office apps (Word, Excel, PowerPoint, Outlook, etc.)- Basic troubleshooting for Windows OS- Accounts & Billing Support- Sales Support - Log and document casesEducational History:University of Cebu (2014 - 2019)Bachelor of Science in Computer EngineeringGraduated in March 2019

Current workplace

Ivan Dave Zerna's current company

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Cognizant Softvision
Cognizant Softvision
Virtual Assistant | Customer Service | Technical Support
new york, new york, united states
Website
softvision.ro
Employees
3020
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3 roles

Ivan Dave Zerna work experience

A career timeline built from the work history available for this profile.

Information Technology Help Desk

Current
Cognizant Softvision

Cebu, Central Visayas, Philippines

- Troubleshoot network devices- Troubleshoot software and hardware components in the store- Assist store managers with their store issues- Ticket Management

Mar 2023 - Present

Technical Support Advisor

Current
Tdcx

Philippines

Chat, Phone(Inbound & Outbound), and Email- Troubleshooting Apple devices (iPhone, iPad, iPod, Apple Watch, etc.)- Create repair tickets- Schedule a store appointment- Routing customers to the correct support department- Accounts & Billing Support- Log and document cases

Sep 2021 - Present

Technical Support Advisor

Concentrix

Philippines

- Chat, Phone(Inbound & Outbound), and Email- Troubleshooting Microsoft Office apps (Word, Excel, PowerPoint, Outlook, etc.)- Basic troubleshooting for Windows OS- Accounts & Billing Support- Sales Support - Log and document cases- Routing customers to the correct support department

May 2019 - Sep 2021
Team & coworkers

Colleagues at Cognizant Softvision

Other employees you can reach at softvision.ro. View company contacts for 3020 employees →

AV Andreea Velea Andreea Velea Colleague at Cognizant SoftvisionBaia Mare, Maramureş, Romania View → HM Hariharareddy Mallu Hariharareddy Mallu Colleague at Cognizant SoftvisionBengaluru, Karnataka, India View → WO Web Os Web Os Colleague at Cognizant SoftvisionRomania View → HL Harshaveni L Harshaveni L Colleague at Cognizant SoftvisionMysore, Karnataka, India View → MT Mihai Timotei Veres Mihai Timotei Veres Colleague at Cognizant SoftvisionCluj, Romania View → AS Alex Stefan Lupu Alex Stefan Lupu Colleague at Cognizant SoftvisionCluj, Romania View → EH Era Haritas Era Haritas Colleague at Cognizant SoftvisionDelhi, India View → AB Andreea Berbece Andreea Berbece Colleague at Cognizant SoftvisionBraşov, Romania View → VB Venkatesh Bashetti Venkatesh Bashetti Colleague at Cognizant SoftvisionMelbourne, Victoria, Australia View → AN Ajay N Ajay N Colleague at Cognizant SoftvisionKerala, India View →
1 education record

Ivan Dave Zerna education

FAQ

Frequently asked questions about Ivan Dave Zerna

Quick answers generated from the profile data available on this page.

What company does Ivan Dave Zerna work for?

Ivan Dave Zerna works for Cognizant Softvision.

What is Ivan Dave Zerna's role at Cognizant Softvision?

Ivan Dave Zerna is listed as Virtual Assistant | Customer Service | Technical Support at Cognizant Softvision.

Where is Ivan Dave Zerna based?

Ivan Dave Zerna is based in Cebu, Central Visayas, Philippines while working with Cognizant Softvision.

What companies has Ivan Dave Zerna worked for?

Ivan Dave Zerna has worked for Cognizant Softvision, Tdcx, and Concentrix.

Who are Ivan Dave Zerna's colleagues at Cognizant Softvision?

Ivan Dave Zerna's colleagues at Cognizant Softvision include Andreea Velea, Hariharareddy Mallu, Web Os, Harshaveni L, and Mihai Timotei Veres.

How can I contact Ivan Dave Zerna?

You can use AeroLeads to view verified contact signals for Ivan Dave Zerna at Cognizant Softvision, including work email, phone, and LinkedIn data when available.

What schools did Ivan Dave Zerna attend?

Ivan Dave Zerna holds Bachelor Of Science - Bs, Computer Engineering from University Of Cebu.

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